Alyssa Marie Garcia
IT Business Application Manager
Meycauayan City
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Business Application Manager
Sodexo Benefits and Rewards Services
Makati City
09.2019 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to comply audit policies.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Manage projects leveraging agile and waterfall methodologies.
- Interface with key internal and client stakeholders to understand and define the project requirements.
- Manage and maintain all enterprise application.
- Set and monitor targets for application support staff, focusing on improving and developing performance and knowledge to ensure that SLAs are met.
Systems Analyst
Sodexo Benefits and Rewards Service
Makati City
08.2016 - 08.2019
- Planned computer systems using information engineering and structured analysis.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Enhanced interfaces to promote better functionality for users.
- Provided support on system operation and troubleshooting.
- Discovered root causes of problems and identified appropriate solutions.
- Developed diagrams to describe and lay out logical operational steps.
- Established specifications and coordinated production with 3rd party vendors and internal programmers.
System Quality Assurance Analyst
Sweda Systems Philippines Inc.
Makati City
12.2013 - 08.2016
- Reviewed requirements for testability and usability, consulted development staff with regards to system functionality
- Performing various types of testing, such as functional, regression, user acceptance, negative and installation testing.
- Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
- Managing all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements.
- Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.
Education
Bachelor of Science - Information Technology
AMA University
Quezon City 05.2010 - 08.2013
Skills
Project Management and Planning
Problem Solving
Systems and Database Management
Leadership
Salesforce
Microsoft Navision Dynamics
Hubspot
Freshservice and Freshdesk
Technical initiatives proficiency
Certification
Scrum Master
Trainings
Course Completion in CISCO
CCNA Exploration: Network Fundamentals
CCNA Exploration: Routing Protocols and Concepts
CCNA Exploration: LAN Switching and Wireless
CCNA Exploration: WAN Technologies
Project Management
Agile and Scrum Fundamentals
Timeline
Scrum Master
08-2021
IT Business Application Manager
Sodexo Benefits and Rewards Services
09.2019 - Current
Systems Analyst
Sodexo Benefits and Rewards Service
08.2016 - 08.2019
System Quality Assurance Analyst
Sweda Systems Philippines Inc.
12.2013 - 08.2016
Bachelor of Science - Information Technology
AMA University
05.2010 - 08.2013