Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alyssa Marie Francisco

Rosario Batangas

Summary

Dedicated customer service professional skilled in problem resolution, data entry, and process improvement. Proven ability to enhance customer satisfaction and streamline operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Conduent
Lipa Batangas
2025.11 - 2026.06
  • Assisted customers with inquiries and resolved issues effectively.
  • Documented customer interactions in the company's CRM system accurately.
  • Collaborated with team members to improve customer service processes.
  • Answered incoming calls, emails, and chats in a timely manner.

Service Crew Member

Golden Arches Development Corporation
Rosario Batangas
2024.10 - 2025.11
  • Delivered friendly service to customers, enhancing overall dining experience in fast-paced environment.
  • Operated kitchen equipment while maintaining strict food safety standards, ensuring customer safety.
  • Assisted in preparing menu items according to company guidelines.
  • Executed cash transactions accurately and efficiently, contributing to smooth register operations.
  • Followed all safety guidelines when handling food and beverage items.

Retail Inventory Associate

Super Shopping Market
Rosario Batangas
2024.06 - 2024.08
  • Supported receiving and processing of new shipments to streamline inventory flow.
  • Conducted inventory counts to maintain accurate stock levels.
  • Utilized inventory management software for tracking stock movements.
  • Arranged merchandise displays to facilitate efficient product access.
  • Supported customer inquiries regarding product availability and location.

Education

Bachelor of Science - Business Administration

Batangas State University
Batangas Philippines
2025-07

Skills

  • Customer service
  • Customer engagement
  • Problem resolution
  • Process improvement
  • Inventory management
  • Data entry
  • Team collaboration

Certification

  • Certified Human Resource Associate

Languages

English
Proficient (C2)
C2

Timeline

Customer Experience Associate

Conduent
2025.11 - 2026.06

Service Crew Member

Golden Arches Development Corporation
2024.10 - 2025.11

Retail Inventory Associate

Super Shopping Market
2024.06 - 2024.08

Bachelor of Science - Business Administration

Batangas State University
Alyssa Marie Francisco