Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Mae Manalastas

Network Engineer
Calumpit, Province Of Bulacan,BUL

Summary

Adept Network Engineer with a proven track record at Accenture, specializing in network configuration and troubleshooting. Expert in enhancing network infrastructures and streamlining incident management, significantly boosting client satisfaction. Skilled in fostering team collaboration and knowledge sharing, demonstrating both technical proficiency and exceptional interpersonal abilities.

Overview

5
5
years of professional experience
7
7
Certifications

Work History

Network Support Engineer

Accenture
06.2022 - Current
  • Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
  • Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
  • Hands-on experience in IP blocking, port-opening request, implementing access-lists and policies in firewalls.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.

Network Engineer

Accenture
06.2022 - Current
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Configure and assist in installing various network devices and services (e.g., routers, switches, WAN, LAN, SDWAN (Viptela and Versa), MPLS, Internet)
  • Developed comprehensive documentation for network design, configuration standards, and operational procedures.
  • Planned implementation of network enhancements and upgrades.
  • Collaborated with engineering to report issues, manage project deliverables and provide status reports.
  • Trained junior engineers, fostering a collaborative team environment that prioritized knowledge sharing.

L1 Network Engineer

Z-Connect Inc.
07.2021 - 06.2022
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support in IP blocking in Fortigate, Juniper SRX and Cisco ASA.
  • Handles ticket management and analyze customer requirement to provide network and security solutions in a timely manner to ensure all SLAs are met
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

Technical Support Engineer

I-AID Inc.
08.2020 - 06.2021
  • Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
  • Installed and configured Genians NAC
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Gathered trend data from customer calls and interactions.

Network Specialist

Blue Collar Manpower Inc.
11.2019 - 02.2020
  • Performed configuration and troubleshooting of Cisco routing/switching platforms.
  • Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
  • Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
  • Identified and immediately resolved issues with network devices.

Education

Bachelor of Science - Electronics Engineer

Bulacan State University
Malolos, Province Of Bulacan, Philippines
04.2001 -

High School Diploma -

St. John The Baptist Catholic School
Calumpit, Province Of Bulacan, Philippines
04.2001 -

Skills

  • Network configuration

  • Network Troubleshooting

  • Technical Support

  • IP Addressing and Subnetting

  • Layer-2/3 protocols

  • Networking and routing protocol expertise

  • Network Security

  • Software-Defined Networking Familiarity

Certification

Cisco Certified Specialist - Enterprise Core

Timeline

Fortinet Network Security Expert 2

09-2024

Cisco Certified Specialist - Enterprise Core

09-2023

Fortinet Network Security Expert 1

09-2023

Google Cloud Certified Associate Cloud Engineer

01-2023

Network Support Engineer

Accenture
06.2022 - Current

Network Engineer

Accenture
06.2022 - Current

L1 Network Engineer

Z-Connect Inc.
07.2021 - 06.2022

Technical Support Engineer

I-AID Inc.
08.2020 - 06.2021

Cisco Network Associate Routing and Switching

02-2020

Network Specialist

Blue Collar Manpower Inc.
11.2019 - 02.2020

Licensed Electronics Engineer

10-2019

Licensed Electronics Technician

10-2019

Bachelor of Science - Electronics Engineer

Bulacan State University
04.2001 -

High School Diploma -

St. John The Baptist Catholic School
04.2001 -

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Alyssa Mae ManalastasNetwork Engineer