Alyssa Mae Carbonell
Fraud Analyst
Pao Norte, San Fernando, Province Of La Union
Summary
Detail-oriented professional with a solid background in fraud analysis and customer service. Skilled in adapting detection strategies to evolving fraud trends while fostering strong relationships with clients. Committed to leveraging analytical skills to drive improvements in fraud detection processes.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Concentrix
02.2024 - Current
- Analyzed transaction patterns to identify and prevent fraudulent activities.
- Conducted thorough investigations of suspicious accounts and transactions.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Developed and maintained documentation for fraud analysis procedures.
- Utilized advanced analytical software to assess risk levels in real-time.
- Implemented process improvements that increased accuracy in fraud reporting.
- Monitored emerging trends in fraud schemes to adapt detection strategies effectively.
Customer Service Representative
Concentrix
08.2023 - 01.2024
- Resolved customer inquiries regarding healthcare services and insurance policies.
- Assisted patients with appointment scheduling and follow-up communications.
- Provided accurate information about healthcare plans and benefits to clients.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Handled billing questions and processed payments for services rendered efficiently.
Customer Service Representative
Foundever
11.2022 - 06.2023
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Pitched telecom plans, upsold premium services, and secured orders through inbound and outbound channels to enhance customer satisfaction.
- Pitch telecom plans, upsell premium services, and secure orders via inbound or outbound channels.
- Assisted with billing concerns, service activations, plan upgrades, and technical troubleshooting to ensure seamless customer experiences.
Education
Bachelor of Science - Office Administration
Saint Louis College
San Fernando, Province Of La Union, Philippines 04.2001 -
Senior High School - Accountancy, Business, And Management
Union Christian College
San Fernando, Province Of La Union, Philippines 04.2001 -
Junior High School -
Pao National High School
San Fernando, Province Of La Union, Philippines 04.2001 -
Skills
Data analysis
Fraud detection
Adaptability and flexibility
Professionalism
Call management
Multitasking
VIP customer support
Relationship management
Time management
Excellent communication
Accomplishments
- Top Agent, CRS ONE, April 2026
- Top Agent in AHT, CRS ONE, Quarter 1
Affiliations
- Jomar Basto
Position: Unit Manager, Concentrix
09508134614
- Catherine Dabbay
Position: Customer Service Representative,
09000000004
- Joseph Perez
Position: Trainer, Cognizant Technology Solution Inc.,
09978329013
Timeline
Fraud Analyst
Concentrix
02.2024 - Current
Customer Service Representative
Concentrix
08.2023 - 01.2024
Customer Service Representative
Foundever
11.2022 - 06.2023
Bachelor of Science - Office Administration
Saint Louis College
04.2001 -
Senior High School - Accountancy, Business, And Management
Union Christian College
04.2001 -
Junior High School -
Pao National High School
04.2001 -