Alyssa Joyce Y. Castañeda
Meycauayan, Province of Bulacan
Summary
Dedicated customer service and technical support professional with over three years of experience providing efficient, empathetic, and solutions-driven client support. Adept at troubleshooting, multitasking, and delivering seamless customer experiences with a commitment to excellence. Known for strong communication skills, a proactive approach, and the ability to thrive both independently and within a team. Highly adaptable, tech-savvy, and continuously eager to learn new skills that drive company success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Inspiro PH
04.2019 - 01.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
VXI Global Solutions, Inc.
03.2020 - 03.2021
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Account Associate
24-7 Intouch Phillipines
04.2021 - 08.2022
- Respond to customer queries in a timely and accurate way, via email and phone.
- Identify customer needs and help customers use specific features.
- Investigate claims and obtain relevant facts to determine coverage, loss and liability.
- Analyze and investigate complicated insurance claims to help prevent fraud.
- Reviews the claim file and the insurance policy to determine coverage. Transmits routine claims for payment; informs claims supervisor of those claims needing further investigation.
Education
Bachelor of Science - Elementary Education (Undergraduate)
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 04.2001 -
High School Diploma -
Balingasa High School
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Excellent written and verbal communication
Customer service and technical troubleshooting
Strong organizational and problem-solving abilities
Ability to work independently and collaboratively
Attention to detail and time management
Additional Information
- Proven ability to thrive in high-pressure environments while maintaining efficiency and professionalism.
- Equipped with a stable main internet connection, a reliable backup, a dependable power source, and a well-organized, quiet workstation to ensure seamless and efficient remote work.
- Actively seeking opportunities in customer service, technical support, and virtual assistance.
References
Available upon request.
Timeline
Account Associate
24-7 Intouch Phillipines
04.2021 - 08.2022
Technical Support Representative
VXI Global Solutions, Inc.
03.2020 - 03.2021
Technical Support Representative
Inspiro PH
04.2019 - 01.2020
Bachelor of Science - Elementary Education (Undergraduate)
Our Lady of Fatima University
04.2001 -
High School Diploma -
Balingasa High School
04.2001 -
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