Alyssa Danielle Icasiano
Pasig, Metro Manila,00
Summary
Resourceful and tech-savvy professional with a background in customer service and remote support operations. Proficient in CRM systems, email management, and multitasking across digital platforms. Brings strong communication, organization, and problem-solving skills to efficiently support clients, manage tasks, and ensure smooth day-to-day operations in a virtual environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cognizant Technologies Solutions
Remote
02.2025 - Current
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Assisted in processing customer orders and managing account information using CRM software and Zendesk.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
HR Intern
Starjobs
Manila, Metro Manila, Philippines
11.2024 - 02.2025
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Supported onboarding procedures for new hires, ensuring compliance with company policies.
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Collaborated with team members to develop training materials for employee development programs.
Education
Psychology
National University
Manila09-2026
High School Diploma -
Mount Carmel School of Infanta
Infanta, Quezon, Philippines05-2021
Skills
- Zendesk
- CRM software
- Data entry
- Multichannel Support
- Customer relationship management (CRM)
- Technical support
Timeline
Customer Service Representative
Cognizant Technologies Solutions
02.2025 - Current
HR Intern
Starjobs
11.2024 - 02.2025
Psychology
National University
High School Diploma -
Mount Carmel School of Infanta