Alyssa Urriza
Cebu City
Summary
Client relations professional with proven history of managing high-value client accounts and driving customer satisfaction. Valued team player focused on collaboration and adaptability, with strong skills in communication and problem-solving. Committed to driving positive outcomes and fostering long-term client loyalty.
Overview
7
7
years of professional experience
Work History
Client Relations Manager
NAP Solutions Inc.
03.2020 - 02.2024
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Managed over 50 clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Implemented improvements to the customer onboarding process, ensuring seamless integration for new clients.
- Conducted system orientations to the clients.
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Made customers aware of current updates on their lawsuits and negotiations. Familiarity with PACER.
- Managed payouts to over 50 clients.
- Resolved problems with high-profile customers to maintain relationships.
- Prepared sales presentations for clients showing success and credibility of our service offered.
- Registered more than 40 copyrights in the US.
ESL Teacher
Reading Tree English
11.2018 - 03.2020
- Increased student proficiency in English by creating engaging and interactive activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
- Modified curriculum plans with colleagues to meet changing student needs.
- Adopted new technologies and online platforms to facilitate student learning.
ESL Teacher
Cebu Pelis Institute
11.2016 - 02.2018
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs and also group classes.
- Created advanced job placement training focusing on promotions, career changes and career advancement (Business English Class).
Education
Bachelor of Arts - Communications
Southwestern University
Cebu City, Philippines03-2015
Skills
- Microsoft Office Suite
- Account management
- Lead generation
- CRM software
- Report generation
- Copyright Registration in the US
- Client Payout Management
- Project management
- Proficient in Nitro
- Proficient in Google Suite
- Proficient in Zoom
- Client onboarding
- Sales operations
- Sales presentations
- Appointment scheduling
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Cebuano
Bilingual or Proficient (C2)
Timeline
Client Relations Manager
NAP Solutions Inc.
03.2020 - 02.2024
ESL Teacher
Reading Tree English
11.2018 - 03.2020
ESL Teacher
Cebu Pelis Institute
11.2016 - 02.2018
Bachelor of Arts - Communications
Southwestern University
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