ALYSSA JANE BELGA AREOLA
Bachelor Degree In International Hotel Management
The Olive Place Tower 1 407 Shaw Boulevard Addition Hills Mandaluyong
Summary
Dedicated and service-oriented International Hotel Management graduate with extensive hospitality experience gained through various roles in Singapore. Well-versed in front office, housekeeping, and food and beverage operations. Holds a valid seafarer's book, STCW , and SDSD certification. Eager to join a cruise ship team to deliver outstanding guest service while embracing the opportunity to work and travel the world.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
- Company Overview: Citadines Balestier, primary point of contact for guests, ensuring a welcoming and seamless experience
- Addressed inquiries and requests, managing reservations, and provided information about hotel services and local attractions
- Handled guest feedback and resolved issues to maintain high standards of service
- Handled 30-50 check ins and check out daily with efficiency and professionalism.
- Managed long stay guest relations ensuring a "Home away from Home" experience.
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
- Company Overview: Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Handled all around hotel and guest management including 100-150 reservations, night audit, customer experience, customer feedback while maintaining a hospitable, positive attitude and friendly demeanor in high pressure situations
- Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
Service Crew
Kipos Pte Ltd
08.2019 - 09.2020
- Operated a busy salad bar during peak lunch hours in Central Business District, Handling 200-300 orders daily.
- Managed cashier duties, ensuring accurate order processing and correct cash handling.
- Handled daily inventory checks and coordinate ordering from headquarters for next day stock replenishment.
- Collaborated with kitchen staff and other staff members to ensure timely and accurate food preparation, minimizing customer wait times and enhancing the overall customer experience
- Received multiple customer commendations for providing exceptional service, demonstrating strong interpersonal skills and maintaining a positive attitude in high-pressure situations
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Handled buffet breakfast daily approx 70 - 90 guests
- Mastered Point of Sale (POS) computer system for automated order taking
- Observed company's policies in giving quality customer dining experience, service and customer satisfaction
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Pte Ltd
05.2016 - 11.2016
- Trusted housekeeper ensuring and maintained establishments adherence to hygiene safety and quality.
- Performed checks and inspection to all rooms; Reported any damage, maintenance problems.
- Replenish amenities, changed linens, and ensured rooms were guest-ready.
- Clean and service 17-20 guest rooms per shift with attention to detail and efficiency.
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
- Support special events and private functions when needed.
- Assisted in daily F&B operations across the cafe, rooftop bar, and restaurant, ensuring high service standards.
- Along with the staff members, ensured customer satisfaction through exceptional dining experience on time and on quality.
- Managed daily buffet breakfast service for 150-200 guests and buffet lunch for 100-150 guests.
Education
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
Higher Diploma - Hospitality and Tourism Management
TMC Academy
Diploma - Hospitality and Tourism Management
SDH Institute
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Complaint Handling
- Reservation Management
- Cross-cultural Sensitivity
- Tourism Industry Awareness
- Guest Conflict Resolution
- Teamwork
- Administrative skills
- Flexibility
Basic Information
- Sex: Female
- Birthday: 02/03/94
- Status: Single
- Nationality: Filipino
- Weight: 63Kg
- Height: 163cm
Certification
Basic Training Maritime - 16 November 2024
Accomplishments
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service.Q2 2023
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service.Q4 2023
Timeline
Passenger Ship Crowd Management Training - 11 December 2024
12-2024
Basic Training Maritime - 16 November 2024
11-2024
Security Awareness Training and Seaferer with Designated Securities - 29 November 2024
11-2024
Certificate of Occupational First Aid Course CPR + AED
08-2023
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
Service Crew
Kipos Pte Ltd
08.2019 - 09.2020
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Pte Ltd
05.2016 - 11.2016
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
Higher Diploma - Hospitality and Tourism Management
TMC Academy
Diploma - Hospitality and Tourism Management
SDH Institute
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
Bachelor's Degree - International Hotel Management
VATEL Hotel Management