ALYSSA JANE BELGA AREOLA
Bachelor's Degree In International Hotel Management (VATEL)
Carriedo Irosin Sorsogon
Summary
Dynamic and motivated hospitality graduate leveraging skills in guest services, operations management, and cultural awareness to excel in a challenging role within the hospitality industry. Seeking to join a team that prioritizes exceptional customer experiences and innovative service delivery while continuously developing expertise in a global environment. Results- oriented achiever with a proven ability to excess targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Manager
PiliCrush Food Enterprise
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to explain sales opportunities.
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
- Company Overview: Citadines Balestier Singapore, primary point of contact for guests, ensuring a welcoming and seamless experience
- Addressed inquiries and requests, managing reservations, and provided information about hotel services and local attractions
- Handled guest feedback and resolved issues to maintain high standards of service
- Handled 30-50 check ins and check out daily with efficiency and professionalism.
- Managed long stay guest relations ensuring a "Home away from Home" experience.
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
- Company Overview: Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Handled all around hotel and guest management including 100-150 reservations, night audit, customer experience, customer feedback while maintaining a hospitable, positive attitude and friendly demeanor in high pressure situations
- Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Promoted hotel loyalty programs to guests through targeted marketing initiatives, resulting in increased sign-ups and repeat business.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
Part Time Service Crew
Poke Theory Private Limited
03.2021 - 08.2022
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales and Handled approximately 100-150 poke bowls daily.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Trained new team members on procedures, customer service, and sales techniques.
Service Crew
Kipos Gourmet Private Limited
08.2019 - 09.2020
- Operated a busy salad bar during peak lunch hours in Central Business District, Handling 200-300 orders daily.
- Managed cashier duties, ensuring accurate order processing and correct cash handling.
- Handled daily inventory checks and coordinate ordering from headquarters for next day stock replenishment.
- Collaborated with kitchen staff and other staff members to ensure timely and accurate food preparation, minimizing customer wait times and enhancing the overall customer experience
- Received multiple customer commendations for providing exceptional service, demonstrating strong interpersonal skills and maintaining a positive attitude in high-pressure situations
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Handled buffet breakfast daily approx 70 - 90 guests
- Mastered Point of Sale (POS) computer system for automated order taking
- Observed company's policies in giving quality customer dining experience, service and customer satisfaction
- Responded to customer requests for products, services, and company information.
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Singapore Orchard
05.2016 - 11.2016
- Trusted housekeeper ensuring and maintained establishments adherence to hygiene safety and quality.
- Performed checks and inspection to all rooms; Reported any damage, maintenance problems.
- Replenish amenities, changed linens, and ensured rooms were guest-ready.
- Clean and service 17-20 guest rooms per shift with attention to detail and efficiency.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
- Support special events and private functions when needed.
- Assisted in daily F&B operations across the cafe, rooftop bar, and restaurant, ensuring high service standards.
- Along with the staff members, ensured customer satisfaction through exceptional dining experience on time and on quality.
- Managed daily buffet breakfast service for 150-200 guests and buffet lunch for 100-150 guests.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
03.2021 - 6 2022
Higher Diploma - Hospitality and Tourism Management
TMC Academy
06.2015 - 02.2017
Diploma - Hospitality and Tourism Management
SDH Institute
08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
02.2013 - 08.2013
Secondary School -
San Yu Adventist School
01.2009 - 01.2012
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Complaint Handling
- Reservation Management
- Cross-cultural Sensitivity
- Tourism Industry Awareness
- Guest Conflict Resolution
- Teamwork
- Flexibility
Basic Information
- Sex: Female
- Birthday: 02/03/94
- Status: Single
- Nationality: Filipino
- Weight: 63Kg
- Height: 163cm
Accomplishments
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service , Q4 2023
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service , Q2 2023
Timeline
Sales Manager
PiliCrush Food Enterprise
10.2024 - Current
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
03.2021 - 6 2022
Part Time Service Crew
Poke Theory Private Limited
03.2021 - 08.2022
Service Crew
Kipos Gourmet Private Limited
08.2019 - 09.2020
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Singapore Orchard
05.2016 - 11.2016
Higher Diploma - Hospitality and Tourism Management
TMC Academy
06.2015 - 02.2017
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
Diploma - Hospitality and Tourism Management
SDH Institute
08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
02.2013 - 08.2013
Secondary School -
San Yu Adventist School
01.2009 - 01.2012
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