ALYSSA JANE BELGA AREOLA
Bachelor Degree In International Hotel Management
Blk 2 Lot 17 North 3-B Palmera Spring Camarin
Summary
Dynamic and motivated hospitality graduate leveraging skills in guest services, operations management, and cultural awareness to excel in a challenging role within the hospitality industry. Seeking to join a team that prioritizes exceptional customer experiences and innovative service delivery while continuously developing professional expertise in a global environment. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
- Company Overview: Citadines Balestier, primary point of contact for guests, ensuring a welcoming and seamless experience
- Addressed inquiries and requests, managing reservations, and provided information about hotel services and local attractions
- Handled guest feedback and resolved issues to maintain high standards of service
- Handled 30-50 check ins and check out daily with efficiency and professionalism.
- Managed long stay guest relations ensuring a "Home away from Home" experience.
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
- Company Overview: Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Handled all around hotel and guest management including 100-150 reservations, night audit, customer experience, customer feedback while maintaining a hospitable, positive attitude and friendly demeanor in high pressure situations
- Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
Service Crew
Kipos Pte Ltd
08.2019 - 09.2020
- Operated a busy salad bar during peak lunch hours in Central Business District, Handling 200-300 orders daily.
- Managed cashier duties, ensuring accurate order processing and correct cash handling.
- Handled daily inventory checks and coordinate ordering from headquarters for next day stock replenishment.
- Collaborated with kitchen staff and other staff members to ensure timely and accurate food preparation, minimizing customer wait times and enhancing the overall customer experience
- Received multiple customer commendations for providing exceptional service, demonstrating strong interpersonal skills and maintaining a positive attitude in high-pressure situations
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Handled buffet breakfast daily approx 70 - 90 guests
- Mastered Point of Sale (POS) computer system for automated order taking
- Observed company's policies in giving quality customer dining experience, service and customer satisfaction
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Pte Ltd
05.2016 - 11.2016
- Trusted housekeeper ensuring and maintained establishments adherence to hygiene safety and quality.
- Performed checks and inspection to all rooms; Reported any damage, maintenance problems.
- Replenish amenities, changed linens, and ensured rooms were guest-ready.
- Clean and service 17-20 guest rooms per shift with attention to detail and efficiency.
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
- Support special events and private functions when needed.
- Assisted in daily F&B operations across the cafe, rooftop bar, and restaurant, ensuring high service standards.
- Along with the staff members, ensured customer satisfaction through exceptional dining experience on time and on quality.
- Managed daily buffet breakfast service for 150-200 guests and buffet lunch for 100-150 guests.
Education
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
Singapore 03.2021 - 6 2022
Higher Diploma - Hospitality and Tourism Management
TMC Academy
Singapore 06.2015 - 02.2017
Diploma - Hospitality and Tourism Management
SDH Institute
Singapore 08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
Singapore 02.2013 - 08.2013
Secondary School -
San Yu Adventist School
Singapore 01.2009 - 01.2012
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Complaint Handling
Reservation Management
Cross-cultural Sensitivity
Tourism Industry Awareness
Guest Conflict Resolution
Teamwork
Flexibility
Basic Information
- Sex: Female
- Birthday: 02/03/94
- Status: Single
- Nationality: Filipino
- Weight: 63Kg
- Height: 163cm
Timeline
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
03.2021 - 6 2022
Service Crew
Kipos Pte Ltd
08.2019 - 09.2020
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Pte Ltd
05.2016 - 11.2016
Higher Diploma - Hospitality and Tourism Management
TMC Academy
06.2015 - 02.2017
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
Diploma - Hospitality and Tourism Management
SDH Institute
08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
02.2013 - 08.2013
Secondary School -
San Yu Adventist School
01.2009 - 01.2012
Similar Profiles
Hanry PauHanry Pau
Warehouse Assistant at SHOPEE SINGAPORE PRIVATE LIMITED | Singapore, SingaporeWarehouse Assistant at SHOPEE SINGAPORE PRIVATE LIMITED | Singapore, Singapore
Nishant MaheshwariNishant Maheshwari
Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)
Crystal MakCrystal Mak
Area Manager at Delivery Hero Singapore (foodpanda Singapore)Area Manager at Delivery Hero Singapore (foodpanda Singapore)