ALYSSA FATIMA FABON
Bacoor
Summary
Experienced customer service representative with a passion for contributing to the growth and stability of an expanding company. With over 2 years of valuable experience in the BPO industry, particularly in customer service roles, I have developed strong communication skills. Meeting deadlines and prioritizing tasks are second nature to me, resulting in exceptional customer satisfaction. Furthermore, my editing knowledge enhances my ability to provide top-notch service.
Overview
9
9
years of professional experience
Work History
Content Creator Acquisition Assistant
Curated
09.2024 - 11.2024
- Verified online content for accuracy and consistency.
- Reported to clients regarding new updates, ensuring clear and timely communication.
- Sourced and onboarded online influencers to enhance brand visibility.
- Reviewed and managed online content to maintain platform standards.
Content Moderator
Majorel
06.2020 - 02.2024
- Reviewed and moderated user-generated content for compliance with company guidelines and terms of service
- Escalated content that violates company policy to the appropriate team for further review
- Used independent judgement to make decisions in a fast paced environment
CSR II, SME
Majorel
01.2021 - 01.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content
Cashier
Hotoy Restaurant & Catering Services
01.2017 - 01.2019
- Greet customers and communicate with them with a view to determine their orders
- Relay customers’ orders to the kitchen and ensure that each order is expedited
- Ensure that the counter area is kept clean and organized at all times
- Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager
CSR
CCS4U
01.2016 - 01.2017
- Offer medical equipment through call
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Answered questions about the product details, the company, and issues with account for the customers
Education
Bacoor National High School
Bacoor, Cavite01.2015
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Don Gems Elementary School
01.2011
Skills
- Familiar with basic Microsoft Officeskills such as Word, Excel and PowerPoint
- Confident communicator trained in customer service experience
- Skilled professional who handles the submission of user-generated content to online platforms
- Adept or ability to learn skills quickly
- Video editing
- Social media expert
- Content editing
Reward
- Outstanding Performer with an overall rate of5 as a content moderator during month of February2023.
- Social media content moderator SME / MENTOR During the year2022
- Top Moderator During the month October2021
Timeline
Content Creator Acquisition Assistant
Curated
09.2024 - 11.2024
CSR II, SME
Majorel
01.2021 - 01.2024
Content Moderator
Majorel
06.2020 - 02.2024
Cashier
Hotoy Restaurant & Catering Services
01.2017 - 01.2019
CSR
CCS4U
01.2016 - 01.2017
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Don Gems Elementary School
Bacoor National High School
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