Hi, I’m
Alyssa Dionisio
Customer Service Representative
San Mateo, Province Of Rizal
Summary
Customer Service, Content Moderation, and Administrative Professional with over 3 years of experience delivering exceptional support to international clients, 1 year as a Content Moderator ensuring platform safety and compliance, and 4 years of operational and administrative support in the insurance sector. A dependable and results-oriented team player known for strong product knowledge, effective multitasking, and excellent time management skills. Trusted as a reliable point of contact for clients, customers, and vendors. Recognized for professionalism, efficiency, and a strong commitment to quality service, client satisfaction, and platform integrity.
Overview
8
years of professional experience
Work History
Private Company
Delivery Dispatcher (Freelancer)
03.2025 - 08.2025
Job overview
- Coordinated and managed the accurate and timely dispatch of meal orders, ensuring smooth delivery operations and high customer satisfaction.
- Assigned and dispatched delivery tasks to drivers based on optimal routing, traffic conditions, and delivery timelines.
- Conducted quality control checks to confirm accuracy, food safety compliance, and temperature standards before dispatch.
- Maintained effective communication between kitchen staff, delivery personnel, and customers to resolve issues and streamline workflows.
- Tracked deliveries in real time and updated internal systems to reflect accurate shipment and status information.
- Provided responsive customer service by addressing inquiries, confirming deliveries, and handling any delivery-related concerns.
- Utilized route optimization techniques to improve delivery efficiency, reduce fuel costs, and meet service benchmarks.
TaskUs
Content Moderator
02.2024 - 03.2025
Job overview
- Reviewed and moderated user-generated content (text, images, videos, ads) to ensure alignment with platform guidelines, community standards, and applicable legal regulations.
- Enforced moderation policies by accurately identifying, flagging, and removing inappropriate or harmful content.
- Stayed up-to-date on evolving content policies and provided feedback to improve moderation tools and procedures.
- Handled appeals and escalated complex cases to senior reviewers or specialist teams for further evaluation.
- Collaborated with internal teams to resolve content-related concerns and maintain a safe, inclusive online environment.
- Demonstrated emotional resilience and professionalism when handling sensitive, graphic, or controversial content.
- Analyzed content trends and reported insights to support quality assurance and data-driven improvements.
- Used AI-driven moderation tools and internal platforms to streamline workflows and ensure policy compliance.
- Provided basic troubleshooting and support to users with content-related concerns or complaints.
BroadPath Healthcare
Member Services Specialist (Seasonal)
10.2023 - 01.2025
Job overview
- Handled member inquiries via phone, email, and chat regarding Medicare Part D prescription drug plans, including coverage, eligibility, benefits, and enrollment.
- Resolved issues related to prescription drug coverage, claims, and formulary access by identifying root causes and coordinating with relevant departments.
- Clearly explained complex plan benefits, cost structures, and Medicare Part D regulations to ensure member understanding and compliance.
- Supported application and enrollment processes, including new enrollments, renewals, and member data updates, with a focus on accuracy and regulatory adherence.
- Maintained comprehensive and accurate documentation of all member interactions, inquiries, resolutions, and follow-ups.
- Ensured compliance with CMS guidelines and company policies in all communications and operational tasks.
- Delivered high-quality, empathetic service that contributed to increased member satisfaction and retention.
Private Company
Cold Caller (Freelancer)
01.2023 - 06.2023
Job overview
- Conducted high-volume outbound calls to residential and commercial prospects, introducing solar energy solutions and generating qualified leads for the sales team.
- Educated potential customers about the benefits of solar panel systems, including energy savings, environmental impact, and available incentives or financing options.
- Used scripts and customized pitches to engage interest, overcome objections, and schedule follow-up appointments or consultations.
- Maintained accurate records of calls, lead status, and customer information using CRM tools.
- Collaborated closely with the sales team to ensure smooth handoff of leads and improve conversion rates.
- Consistently met or exceeded daily and weekly targets for call volume, appointments set, and qualified leads generated.
- Adapted call strategies based on market trends, campaign goals, and customer feedback to improve engagement rates.
ResultsCX
Claims Specialist
01.2022 - 01.2023
Job overview
- Processed and reviewed healthcare claims for accuracy, completeness, and compliance with payer policies and healthcare regulations.
- Verified patient eligibility, coverage, and authorizations for services rendered, ensuring timely and accurate reimbursement.
- Analyzed claim discrepancies and resolved denied or rejected claims by communicating with insurance providers, healthcare professionals, and patients.
- Applied knowledge of CPT, ICD-10, and HCPCS codes to assess claim validity and ensure correct billing.
- Maintained up-to-date records of claims activity, correspondence, and outcomes in compliance with HIPAA and organizational standards.
- Collaborated with internal billing and coding teams to reduce processing errors and improve claim turnaround time.
- Responded to inquiries from patients, providers, and insurance companies regarding claim status, payment details, and appeals processes.
- Identified patterns in claim denials or delays and recommended process improvements to minimize rework and ensure operational efficiency.
Spark Amber Life Insurance Agency Inc. (Pru Life U.K.)
Operational Administration Officer
03.2017 - 04.2021
Job overview
- Delivered front-line customer service and cashiering support while assisting clients with inquiries, transactions, and insurance policy needs.
- Pre-screened and processed new business applications to ensure accuracy, completeness, and compliance with underwriting policies.
- Coordinated follow-ups on outstanding application requirements with agents and managed the receipt, control, and distribution of policy contracts.
- Provided policy administration services such as reinstatements, conversions, amendments, and calculations related to policy changes, commissions, dividends, and loan interest.
- Supported the claims process by verifying claim submissions for completeness before forwarding to the Head Office.
- Assisted the Sales and Marketing team with training seminars, report generation (e.g., daily sales reports, provisional receipt monitoring), and agent licensing requirements.
- Ensured branch compliance by maintaining accurate documentation and fulfilling operational and audit-related requirements.
- Handled general administrative duties, including mail distribution, supply requisitions, inventory control, asset management, and vendor coordination (messengerial and janitorial services).
- Reported directly to the General Agency (GA) Owner or designated Agency Leader, contributing to daily operations and agency efficiency.
Education
ICCT CollegesCainta, Rizal
from Business Administration in Marketing Management
12-2015
University Overview
- Marketing Associate, Dempsey Inc., Completed 2015
Skills
Multitasking efficiency
Timeline
Delivery Dispatcher (Freelancer)
Private Company
03.2025 - 08.2025
Content Moderator
TaskUs
02.2024 - 03.2025
Member Services Specialist (Seasonal)
BroadPath Healthcare
10.2023 - 01.2025
Cold Caller (Freelancer)
Private Company
01.2023 - 06.2023
Claims Specialist
ResultsCX
01.2022 - 01.2023
Operational Administration Officer
Spark Amber Life Insurance Agency Inc. (Pru Life U.K.)
03.2017 - 04.2021
ICCT Colleges
from Business Administration in Marketing Management
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