Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Alysa Jane Carido

Alysa Jane Carido

Cebu City

Summary

Dynamic professional with a proven track record at Cotiviti Healthcare, excelling in record retrieval while adhering to HIPAA regulations and with 7 years of BPO Industry. Known for strong problem-solving abilities and empathy, I effectively managed high-stress situations, ensuring timely resolutions and fostering positive relationships with clients and healthcare providers. Skilled in Basic Life Support and interpersonal communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chart Retrieval Agent

Cotiviti Healthcare
04.2025 - Current
  • Identify the location of patient records from hospital, clinics and other healthcare facilities.
  • Request medical records from healthcare providers, adhering to HIPPA and other regulation.
  • Keeping track of record request, ensuring timely retrieval and follo-up with healthcare provider.

Support Ambassador

TDCX - Airbnb
05.2021 - 03.2025
  • Ensure accounts are verified and meet Airbnb's standard.
  • Process payment, refund and adjustments.
  • Respond to issues raised by Hosts and Guests, and escalate concern to right department.
  • Help and guide Hosts to set up their listings.
  • Investigate and document bugs and product issues.

Customer Service Representative

Wipro - Singapore Airlines
06.2017 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Tourism Management -

Cebu Normal University
Osmena Blvd, Cebu City
03-2017

Skills

  • Basic Life Support (BLS)
  • Child Care and Elderly Care
  • Positive attitude
  • Interpersonal Skills
  • Empathy and Compassion
  • Time Management
  • Problem-Solving

Certification

  • Healthcare Services

Healthcare Assistant/Nursing Aide - NC II (TESDA)

  • Caregiving - NC II (TESDA)


Additional Information

CHARACTER REFERENCE:


Christy Lou Sabaduquia

TDCX - Team Lead

Phone: +63 917 115 4878

Email: christysab2018@gmail.com


Ronel Gerez

WIPRO - Team Lead

Phone: +63 985 354 4001

Email: ronelgerez@gmail.com


Elnera Lamoco

CHP - Clinical Instructor

Phone: +63 981 305 5889



Timeline

Chart Retrieval Agent

Cotiviti Healthcare
04.2025 - Current

Support Ambassador

TDCX - Airbnb
05.2021 - 03.2025

Customer Service Representative

Wipro - Singapore Airlines
06.2017 - 05.2021

Bachelor of Tourism Management -

Cebu Normal University

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Alysa Jane Carido