Alyanna Jerrica Guibone
Pasig, Metro Manila
Summary
Experienced professional with a strong background in team leadership and achieving exceptional customer service standards. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable delivery of services. Demonstrates excellent communication and interpersonal skills, fostering collaborative success and driving positive results.
Overview
7
7
years of professional experience
Work History
Service Leader
R2 group of companies (Vivere Salon)
12.2022 - 01.2025
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Head Cashier
Giligans Restaurant
08.2017 - 01.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Education
Talipapa High School
01.2015
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Placido Del Mundo Elementary School
01.2011
Skills
- Can Manage POS system
- Receptionist
- Beg and End of month reports
- Handling 201 files reports
- Handling cash, card and senior payment
- Team management
- Exceptional communication
- Coaching and mentoring
- Service recovery
- Sales expertise
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team in the development of new promo.
- Achieved monthly sales quota with accuracy and efficiency.
Timeline
Service Leader
R2 group of companies (Vivere Salon)
12.2022 - 01.2025
Head Cashier
Giligans Restaurant
08.2017 - 01.2020
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Placido Del Mundo Elementary School
Talipapa High School
Disclaimer
I hereby certify that above information is true and correct based on my knowledge and belief.
Personal Information:
- Date of Birth : November 10,1998
- Place of Birth : Sta. Cruz Manila
- Age :26
- Sex : Female
- Weight :63 kg
- Height :5'1
- Religion : INC
References
Joyce, Head of training, 09179225604, R2 Group
Disclaimer
I hereby certify that above information is true and correct based on my knowledge and belief.
Personal Information:
- Date of Birth : November 10,1998
- Place of Birth : Sta. Cruz Manila
- Age :26
- Sex : Female
- Weight :63 kg
- Height :5'1
- Religion : INC
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