Hi, I’m
Alyanna Fenina Cruz
Account & Project Manager
Rosario, Province Of Cavite,CAV
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
years of professional experience
Work History
Mineski Global
Account Manager
04.2024 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Mineski Global
Project Manager
08.2023 - 04.2024
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Coordinated material procurement and required services for projects within budget requirements.
Promo Exchange Inc.
Project Manager
02.2023 - 06.2023
Job overview
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Cavite State UniversityImus, Province Of Cavite, Philippines
Bachelor of Arts from in Journalism
04.2001
University Overview
- Member of The Flare, 2014 to 2017
Skills
Account Management and Development
Project Management
Customer Service
Team leadership and supervision
Performance monitoring
Customer Relationship Management (CRM)
Risk and Conflict Management
Data Analysis
Cost Management
Copywriting
Accomplishments
- Supervised team of 60-80 staff members.
- Designed and launched the M5 Barangay Watch Fest Project, resulting in a 3% increase in market share for the company.
- Collaborated with team of 40 in the development of Chikiting Ligtas 2023, a DOH nationwide vaccination campaign, specifically the event in San Jose Occidental Mindoro.
Timeline
Account Manager
Mineski Global
04.2024 - Current
Project Manager
Mineski Global
08.2023 - 04.2024
Project Manager
Promo Exchange Inc.
02.2023 - 06.2023
Cavite State University
Bachelor of Arts from in Journalism
04.2001