Alyanna Joie Alano
Manila City
Summary
Motivated and growth-oriented individual with valuable experience across various fields. Possess the knowledge and skills necessary for future success. Strongly focused on goals and eager to continue learning in a workplace that offers an unparalleled environment of unlimited learning and enjoyment. Equipped with early career experience, confident in ability to excel and perform well in any responsibilities undertaken.
Overview
2
2
years of professional experience
Work History
Billing and Collection Officer
Ayala Property Management Corporation
05.2024 - 02.2025
- Processes delinquent accounts for collection
- Contacting customers and informing them of their overdue bills
- Maintaining customer payment records
- Advising customers on their payment options and suggesting methods of payments
- Writing final notice warnings to customers when payments are not being made
- Responding to customer queries
- Preparing statement of accounts
- Processing official receipts
Administrative Assistant
Ayala Land Inc.
04.2023 - 05.2024
- Handled property parking (reservation - assisting in installation of RFIDs, contract and organization, Process HCR/BIR report, generated from system)
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Concierge
Century Properties
09.2022 - 04.2023
- Practice of administrative roles
- Exercising communication, interpersonal skills, and English skills towards clients
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Improved customer satisfaction with prompt and accurate information about local attractions.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Education
Bachelor of Hospitality/Tourism/Hotel Management -
Eulogio Amang Rodriguez Institute of Science & Tec
Manila City01.2022
Skills
- Billing
- Financial Processes
- Computer Literacy
- Accounting Procedures
- Communication Skills
- Analytical Thinking
- Microsoft Office
- Accounts Receivable
- Problem Solving
- Leadership
- Time Management
- SAP Software
- Computer Software
Languages
English
Filipino
Timeline
Billing and Collection Officer
Ayala Property Management Corporation
05.2024 - 02.2025
Administrative Assistant
Ayala Land Inc.
04.2023 - 05.2024
Concierge
Century Properties
09.2022 - 04.2023
Bachelor of Hospitality/Tourism/Hotel Management -
Eulogio Amang Rodriguez Institute of Science & Tec
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