Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyanna Cuachin

General Trias, Province Of Cavite

Summary

A dedicated and customer-focused Customer Service Representative with 6 years of experience in delivering exceptional service across various industries. Skilled in resolving customer inquiries and providing solutions in a timely and efficient manner. Proficient in communication, problem-solving, and maintaining strong client relationships to enhance customer satisfaction. Demonstrates strong multitasking abilities, with a proven track record of meeting and exceeding performance goals in high-pressure environments. Committed to fostering a positive brand image and contributing to business success through excellent customer support.

Overview

6
6
years of professional experience

Work History

Client Care Support

Visa Philippines Business Processing Center Corp.
Pasay, Metro Manila, Philippines
05.2023 - Current

GLOBAL CUSTOMER ASSISTANCE SERVICES (GCAS)

  • Assist cardholders in reporting lost, stolen or compromised cards promptly and efficiently.
  • Initiate and manage emergency service requests, including emergency card replacement and emergency cash disbursement.

Health Advocate

Optum Global Solutions
Muntinlupa, Metro Manila
02.2020 - 05.2023

Responsible for assisting policyholders with inquiries related to their insurance plans. This includes explaining coverage options and addressing billing questions.

Customer Service Representative

Iqor Philippines
Dasmarinas, Province Of Cavite, Philippines
11.2018 - 09.2019
  • Handling Inquiries: Responding to customer questions regarding services, billing, technical issues, and account management.
  • Documentation: Logging customer interactions, issues, and solutions in the system for record-keeping and follow-up.

Education

Bachelor of Arts - Bachelor of Arts in Communication

National College of Science And Technology
Dasmarinas, Province Of Cavite, Philippines
03-2018

Skills

  • Communication Skills
  • Adaptability
  • Time Management
  • Product Knowledge
  • Multitasking
  • Data Entry and Documentation

Timeline

Client Care Support

Visa Philippines Business Processing Center Corp.
05.2023 - Current

Health Advocate

Optum Global Solutions
02.2020 - 05.2023

Customer Service Representative

Iqor Philippines
11.2018 - 09.2019

Bachelor of Arts - Bachelor of Arts in Communication

National College of Science And Technology
Alyanna Cuachin