Alyanna Cuachin
General Trias, Province Of Cavite
Summary
A dedicated and customer-focused Customer Service Representative with 6 years of experience in delivering exceptional service across various industries. Skilled in resolving customer inquiries and providing solutions in a timely and efficient manner. Proficient in communication, problem-solving, and maintaining strong client relationships to enhance customer satisfaction. Demonstrates strong multitasking abilities, with a proven track record of meeting and exceeding performance goals in high-pressure environments. Committed to fostering a positive brand image and contributing to business success through excellent customer support.
Overview
6
6
years of professional experience
Work History
Client Care Support
Visa Philippines Business Processing Center Corp.
05.2023 - Current
GLOBAL CUSTOMER ASSISTANCE SERVICES (GCAS)
- Assist cardholders in reporting lost, stolen or compromised cards promptly and efficiently.
- Initiate and manage emergency service requests, including emergency card replacement and emergency cash disbursement.
Health Advocate
Optum Global Solutions
02.2020 - 05.2023
Responsible for assisting policyholders with inquiries related to their insurance plans. This includes explaining coverage options and addressing billing questions.
Customer Service Representative
Iqor Philippines
11.2018 - 09.2019
- Handling Inquiries: Responding to customer questions regarding services, billing, technical issues, and account management.
- Documentation: Logging customer interactions, issues, and solutions in the system for record-keeping and follow-up.
Education
Bachelor of Arts - Bachelor of Arts in Communication
National College of Science And Technology
Dasmarinas, Province Of Cavite, Philippines03-2018
Skills
- Communication Skills
- Adaptability
- Time Management
- Product Knowledge
- Multitasking
- Data Entry and Documentation
Timeline
Client Care Support
Visa Philippines Business Processing Center Corp.
05.2023 - Current
Health Advocate
Optum Global Solutions
02.2020 - 05.2023
Customer Service Representative
Iqor Philippines
11.2018 - 09.2019
Bachelor of Arts - Bachelor of Arts in Communication
National College of Science And Technology
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