Alexander Jacob T. Payumo
Muntinlupa City
Summary
Experienced with guiding organizations through complex change initiatives to improve efficiency and performance. Utilizes strategic planning and stakeholder engagement to drive successful outcomes. Track record of fostering collaborative environments and ensuring smooth transitions.
Change management professional prepared for this role, bringing solid experience in driving organizational transformations. Skilled in strategic planning, process optimization, and stakeholder engagement. Known for fostering teamwork and achieving tangible results, adaptable to evolving needs and challenges. Strong communicator with focus on collaboration and problem-solving.
Overview
6
6
years of professional experience
Work History
Change Manager
Accenture Philippines
03.2022 - Current
- -Maintained customer records by updating their account information
- -Dealt with customer's queries and complaints
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
Process Executive
Cognizant
07.2021 - 02.2022
- -Handled business processes
- -Kept track of complaints and issues
- -Participated in and curated proposals
- -Answered participant questions to ensure a thorough understanding of the information requested.
- -Helped in monitoring and directing company employees
Customer Service Representative
iQor
09.2020 - 01.2021
Freelance Audio Engineer
ABS-CBN
09.2019 - 07.2020
- -Recorded, synchronized, mixed and reproduced music, voices, or sound effects
- -Followed directors' and producers' instructions and details.
- -Testing of audio equipment prior to events, broadcasts, and recordings
Education
Bachelor of Science - Hotel and Restaurant Management
South Mansfield College
Highschool - undefined
Christ the King School of Muntinlupa
Skills
- Hard-working
- Organized
- Helping
- Patient
- Friendly
- Technical acumen
- Customer focus
- Training and coaching
- Organizational development
References
Kirsten Erik, Cabrias, Kirsten.cabrias@yahoo.com
Languages
English
Bilingual or Proficient (C2)
Timeline
Change Manager
Accenture Philippines
03.2022 - Current
Process Executive
Cognizant
07.2021 - 02.2022
Customer Service Representative
iQor
09.2020 - 01.2021
Freelance Audio Engineer
ABS-CBN
09.2019 - 07.2020
Highschool - undefined
Christ the King School of Muntinlupa
Bachelor of Science - Hotel and Restaurant Management
South Mansfield College
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