Alvin Zeffraine Miguel
Customer Service Associate
Laoag, Province of Ilocos Norte
Summary
Flexible customer service professional with success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging appropriate service. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Accenture
08.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Experience Agent
Alorica
04.2022 - 05.2023
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Technical Service Provider
Las Management and General Services
07.2021 - 12.2021
- Conducted thorough assessments of clients'' technological infrastructure and offered strategic recommendations for improvement.
Quality Assurance Supervisor
Venvi Group of Companies
01.2021 - 07.2021
- Monitored testing processes, test development and user acceptance testing.
Financial Advisor
AXA Philippines
08.2020 - 01.2021
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Education
Bachelor of Arts - English Language
Divine Word College of Laoag
Laoag, Province Of Ilocos Norte, Philippines 04.2001 -
Skills
Clerical support
Customer support
Product knowledge
Quality assurance
Project management
Timeline
Customer Service Associate
Accenture
08.2023 - Current
Customer Experience Agent
Alorica
04.2022 - 05.2023
Technical Service Provider
Las Management and General Services
07.2021 - 12.2021
Quality Assurance Supervisor
Venvi Group of Companies
01.2021 - 07.2021
Financial Advisor
AXA Philippines
08.2020 - 01.2021
Bachelor of Arts - English Language
Divine Word College of Laoag
04.2001 -
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