Service Desk plus
ALVIN TRISTAN VASQUEZ
Client Support Engineer
Santa Rosa City
Summary
Dedicated and customer-focused IT professional with 2 years of experience in technical client support and Help desk operations. With knowledge and background in troubleshooting hardware and software issues, managing IT assets, and documenting and resolving user concerns through tools like ServiceNow and Service Desk Plus. Proven ability to perform under pressure, adapt to evolving technologies, and deliver high-quality support in fast-paced environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Client Support Engineer II
TOTAL INFORMATION MANAGEMENT
08.2023 - Current
- Responsible for providing technical support via email or phone to end-users.
- Provide regular update to users on the status of the requests.
- Responsible for computer hardware and software repair.
- Performs other duties that are assigned from time to time.
Associate desktop support (INTERNSHIP)
TELETECH Sta. Rosa
02.2021 - 12.2022
- Conducted various basic troubleshooting of hardware and software.
- Assigned as person in charge of maintaining the incoming assets from work from home agents setup.
- Assigned as the person in charge of monitoring and the inventory of returned assets from work from home agents and also the deployment of assets to agents nationwide.
- Tracked and documented IT equipment issues to monitor fast acting resolution.
- Organized and maintained the clean state of the switch panels and their connections to their corresponding desktop setup.
- Provided support to on-site agents that are asking for assistance on their assets.
- Deployed company assets to on site agents on the new site of the company.
Education
Bachelor of Science - Information Technology
National University
06.2019 - 07.2023
High School Diploma -
Colegio San Agustin-Binan
05.2017 - 04.2019
Skills
- Customer support
- English proficient
- Customer oriented and with good communication
- Can work efficiently under pressure
- Ticket management
- Experienced with service desk plus and service now ticketing tools
- Strong familiarity and working knowledge on ticketing tools and Client processes
- Technical support
- Customer issue resolution
- Multitasking
- Help desk support
- Teamwork and collaboration
Certification
Nexusguard Certified Security Associate, NCSA
Awards
Best Intern
ADDITIONAL INFORMATION
Links: https://www.linkedin.com/in/alvin-tristan-vasquez-55150020b/, https://www.facebook.com/CoboyV
Software
Service Now
MS Offices
Timeline
Client Support Engineer II
TOTAL INFORMATION MANAGEMENT
08.2023 - Current
Associate desktop support (INTERNSHIP)
TELETECH Sta. Rosa
02.2021 - 12.2022
Bachelor of Science - Information Technology
National University
06.2019 - 07.2023
High School Diploma -
Colegio San Agustin-Binan
05.2017 - 04.2019
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