Microsoft Excel
Alvin Jo Tutanes
Workforce Specialist
Rodriguez (Montalban),Rizal
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Enthusiastic Workforce Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Reporting, Scheduling, Forecasting, Real-time Monitoring and training in Lean Six Sigma. Motivated to learn, grow and excel in Data Analysis and Management.
Overview
1
1
Certification
12
12
years of post-secondary education
11
11
years of professional experience
Work History
Workforce Specialist
Inspiro Relia Inc.
Quezon City, NCR
09.2018 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated Employee database using MS Access.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Produced Intraday, End-Of-Day and Month-end reports to support smooth Contact Center operations and internal career progression.
- Currently Overseeing 320 Employees averaging 3,500 inbound customer calls per day.
Social Media Specialist
Inspiro Relia Inc.
Quezon City, NCR
06.2016 - 08.2018
- Utilized content management system to post images and videos of company products online.
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Managing 3 Main Social Media Accounts for Facebook and Twitter.
Customer Service Representative
Inspiro Relia Inc.
Quezon City, NCR
04.2012 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Maintain daily 100% Customer Satisfaction rating.
Technical Support Representative
Inspiro Relia Inc
Quezon City, NCR
12.2010 - 04.2012
- Provided Tier 1 Technical support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Telecommunications
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Food Production Worker
Delfi Foods Inc.
Marikina City, NCR
01.2010 - 07.2010
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Stockman
Sansui Steam Laundry Inc
Valenzuela City, NCR
05.2009 - 10.2009
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Education
No Degree - Electrical, Electronics And Communications Engineering
06.2005 - 08.2008
Secondary School -
06.2003 - 04.2005
Secondary School -
06.2001 - 04.2003
Primary School -
06.1996 - 04.2001
Skills
File and records management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Access to provide Centralized Employee Database.
- Used Microsoft Excel Macro to Automate Reports with 100% integrity.
Software
Microsoft Access
Zendesk
Salesforce
Adobe Lightroom
Snapseed
Interests
Tech Savvy
Basic Computer Software/Hardware Installation and Troubleshooting
Google Seach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Yellow Belt Lean Six Sigma
Timeline
Yellow Belt Lean Six Sigma
10-2020
Workforce Specialist - Inspiro Relia Inc.
09.2018 - Current
Social Media Specialist - Inspiro Relia Inc.
06.2016 - 08.2018
Customer Service Representative - Inspiro Relia Inc.
04.2012 - 06.2016
Technical Support Representative - Inspiro Relia Inc
12.2010 - 04.2012
Food Production Worker - Delfi Foods Inc.
01.2010 - 07.2010
Stockman - Sansui Steam Laundry Inc
05.2009 - 10.2009
New Era University - No Degree, Electrical, Electronics And Communications Engineering
06.2005 - 08.2008
Tagumpay National High School - Secondary School,
06.2003 - 04.2005
Jose Rizal University - Secondary School,
06.2001 - 04.2003
Kabayanan Elementary School - Primary School,
06.1996 - 04.2001
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