Alvinhar Hapil
Dasmarinas Cavite - Sampaloc 1 Metropolitan Village,Philippines
Summary
Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
10
10
years of professional experience
Work History
Senior Team Manager
IQOR-RMS Collect Inc.
Dasmarinas Cavite, Philippines
05.2023 - 02.2026
- Oversaw operations of T-Mobile’s wireless postpaid internet services, maintained the technical support line, responded to client needs, and reported performance metrics while providing daily coaching to agents to enhance their effectiveness.
Team Manager
Sykes Asia Inc.
Ayala Alabang ATC Metro Manila, Philippines
12.2019 - 04.2023
- Manage a wireless telecommunications account by overseeing day-to-day team activities, monitoring performance, and driving coaching and professional growth.
Internal Escalation Supervisor
IQOR-RMS Collect Inc.
Dasmarinas Cavite, Philippines
08.2016 - 12.2019
- Oversaw Sprint Postpaid Wireless LOB client complaint resolution in a dual capacity: TSR and CSR Escalation Supervisor.
Education
Diploma of Higher Education - Education
Southern Philippines Academy
Cotabato City, 142016
Skills
- Customer relationship management
- Operational oversight
- Leadership skills
- Client Relationship Management
Timeline
Senior Team Manager
IQOR-RMS Collect Inc.
05.2023 - 02.2026
Team Manager
Sykes Asia Inc.
12.2019 - 04.2023
Internal Escalation Supervisor
IQOR-RMS Collect Inc.
08.2016 - 12.2019
Diploma of Higher Education - Education
Southern Philippines Academy