Writing,Photography,Foreign language learning, extensive travel, backpacking
Al Viner Abdul
Agent / Supervisor
Zamboanga City
Summary
Dynamic Ops Supervisor with a proven track record at Emc2 Global Solutions, enhancing operational efficiency through strategic process improvements and effective team leadership. Skilled in workforce planning and performance management, I successfully reduced equipment downtime and boosted customer satisfaction, fostering a culture of continuous improvement and collaboration.
Overview
1
1
Language
2012
2012
years of professional experience
Work History
Ops Supervisor
Emc2 Global Solutions
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Reduced equipment downtime by establishing preventive maintenance programs, improving overall system reliability.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Collaborated with human resources to recruit top talent in alignment with organizational needs, contributing to a skilled workforce capable of driving company success.
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Developed accurate budgets, forecasts, and financial reports to guide informed decision-making at all levels of the organization.
- Spearheaded change management initiatives that facilitated seamless integration during mergers or acquisitions.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
Ops Supervisor
IGlobal Support
02.2007 - 03.2012
- Team Leadership: Supervising, training, motivating, and evaluating staff performance.
- Process Improvement: Analyzing operational metrics and implementing strategies to improve efficiency, productivity, and cost-effectiveness.
- Daily Operations: Managing day-to-day workflow, schedules, and resource allocation to ensure smooth operations.
- Compliance and Safety: Enforcing company policies, safety regulations, and quality standards.
- Reporting: Tracking KPIs and preparing reports for management regarding department performance.
Ops Supervisor
Pacific Hub Corp
02.2007 - 03.2010
- Team Leadership: Supervising, training, motivating, and evaluating staff performance.
- Process Improvement: Analyzing operational metrics and implementing strategies to improve efficiency, productivity, and cost-effectiveness.
- Daily Operations: Managing day-to-day workflow, schedules, and resource allocation to ensure smooth operations.
- Compliance and Safety: Enforcing company policies, safety regulations, and quality standards.
- Reporting: Tracking KPIs and preparing reports for management regarding department performance.
Education
Bachelor of Science - Sales & Marketing / Physical Therapy
Brent Colleges
Zamboanga City03.2009
Skills
Workforce planning
Key performance indicators
Standard operating procedures
Forecasting
Scheduling management
Operational excellence
Logistics management
Business analysis
Cost reduction
Staff development
Employee engagement
Cross-functional coordination
Project planning and development
Customer service
Organizational management
Problem-solving
Planning and implementation
Team leadership
Work flow planning
Operations management
Operational efficiency
Sales presentations
Social media marketing
Maintenance planning
Decision-making
Health and safety compliance
Performance management
Management
Workforce management
Staff management
Process improvement strategies
Performance reporting
Client relations
Customer relationship management
Operations monitoring
FLUENT IN LANGUAGE
Case management
Strategic planning
Employee motivation
Cultural awareness
Document control
Budgeting and forecasting
Performance monitoring
Risk management
Interests
Timeline
Ops Supervisor
IGlobal Support
02.2007 - 03.2012
Ops Supervisor
Pacific Hub Corp
02.2007 - 03.2010
Ops Supervisor
Emc2 Global Solutions
Bachelor of Science - Sales & Marketing / Physical Therapy
Brent Colleges