Alvin T. Masiado
Maasin
Summary
Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
1998
1998
years of post-secondary education
Work History
Operations Manager
Inspiro
02.2016 - Current
- Company Overview: 1800Flowers.com, PSI and Construct Connect
- Responsible in managing Performance, Financials, Staffing, Scheduling, Engagement and Client Management
- Overseeing 400-600 headcount from November to May
- In charge of launching new LOBs and possible new business of the company
Senior Team lead
Hinduja Global Solutions
05.2015 - 01.2016
- Company Overview: Project Nyx Health Care (Apria)
- Supervising 15 Reps – coaching and support
- Responsible in Facilitating Nesting program for new hires and operational interviews
- Managing Teams performance and client management
- Project Nyx Health Care (Apria)
Operations Supervisor
Inspiro
05.2014 - 05.2015
- Company Overview: Western Union North America, Asia Pacific, Europe, Middle East and Africa
- Managing 8 Team Leaders under 1 division
- Responsible in Facilitating Nesting program for new hires and operational interviews
- Managing Teams performance and day to day operational concerns
Team Lead/Adhoc Operations Supervisor
Inspiro
02.2013 - 04.2014
- Company Overview: LG Electronics, Recall Program and HA Iloilo
- Managing 6 Team Leader
- Monitoring remotely of Iloilo Team
- Responsible in managing overall performance and day to day operational concerns
- LG Electronics, Recall Program and HA Iloilo
Team Leader
Programmers Investment Corp. (PIC)
04.2011 - 01.2013
- Company Overview: Inspiro (Formerly SPI Global/CRM)
- Responsible in overall managing Performance, Account Financials and Client Management
- Facilitating Nesting program for new hires and operational interviews
- Inspiro (Formerly SPI Global/CRM)
Adhoc Team Leader/Trainer/CSR
Jackson Hewitt Tax Service
08.2007 - 03.2011
- Company Overview: Inspiro (Formerly SPI Global/CRM)
- Assuming Seasonal Support role (TL, Trainer and QA)
- Responsible in Client Management during weekend
- Inspiro (Formerly SPI Global/CRM)
CSR
Inspiro
05.2006 - 08.2007
- Company Overview: Smart Prepaid Account
- Floor support and taking calls for smart local subscribers
- Real time monitoring for long calls, over breaks and lunch breaks
- Sending reports and posting AHT for the day
- Smart Prepaid Account
Customer Service Representative (project hired)
Teleflora
04.2006 - 05.2006
- Company Overview: Inspiro (Formerly SPI Global/CRM)
- Mother's Day Seasonal Inbound support
- Supporting Order Entry calls
- Inspiro (Formerly SPI Global/CRM)
Education
Elementary -
Maasin Central Elementary School
Maasin, IloiloSecondary - undefined
Northern Iloilo Polytechnic State College
Batad, IloiloTertiary - Development Communication
West Visayas State University
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Awards
- Q2 2021 Recognition Master Awardee, Manager Standards of Performance, Inspiro
- Nominee for Manager Iron Man of the Year 2019, Inspiro
- Most Outstanding Team Leader of the Year, 2012, SPi Global
- Top Agent of the Year, 2009, SPi Global
- Nominee for Ventus Outstanding Quality Excellence Awards for CSR, 2010, SPi Global
- Nominee for Ventus Outstanding Quality Excellence Awards for CSR, 2011, SPi Global
Personal Information
Date of Birth: 07/02/85
Timeline
Operations Manager
Inspiro
02.2016 - Current
Senior Team lead
Hinduja Global Solutions
05.2015 - 01.2016
Operations Supervisor
Inspiro
05.2014 - 05.2015
Team Lead/Adhoc Operations Supervisor
Inspiro
02.2013 - 04.2014
Team Leader
Programmers Investment Corp. (PIC)
04.2011 - 01.2013
Adhoc Team Leader/Trainer/CSR
Jackson Hewitt Tax Service
08.2007 - 03.2011
CSR
Inspiro
05.2006 - 08.2007
Customer Service Representative (project hired)
Teleflora
04.2006 - 05.2006
Secondary - undefined
Northern Iloilo Polytechnic State College
Tertiary - Development Communication
West Visayas State University
Elementary -
Maasin Central Elementary School
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