Alvin Sumera
Block Nine Lot Eighteen, Tomasa Avenue Ususan Taguig
Work Preference
Summary
Dedicated candidate aiming to utilize exceptional organizational abilities and educational foundation in team-oriented roles, promoting continuous growth and advancement.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
IT Managers Inc. | Philtech Inc.
07.2024 - Current
- Provided exceptional customer support via phone, email, and live chat, addressing queries and resolving issues efficiently.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to
resolve service complaints and guarantee customer satisfaction.
Subject Matter Expert
Walgreens, Concentrix
Philippines
10.2021 - 07.2023
- Possess excellent problem-solving skills.
Experience building successful relationships. - Ability to learn and navigate new software quickly.
- Experience in a multi-client environment.
- Maintained positive working relationship with fellow staff and management.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Support Specialist
IQOR
Philippines
02.2021 - 08.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers
Customer Sales|Tech Associate
AT&T MSS, Sutherland Global Services, Inc.
10.2018 - 01.2021
- Ability to listen attentively, ask probing questions, and use the information provided by customers to tailor responses and actions to meet the customer's specific needs.
- Explained company offerings to promote products and services to clients.
- Initiated friendly conversation with customers to determine level of assistance required.
Part Time Sales Promoter| Samsung
Achievers Manpower Management Services Inc.
- Maintained a clean, organized working environment to facilitate seamless operations during busy periods.
- Boosted customer satisfaction by providing personalized mobile solutions and product recommendations.
- Achieved higher close rates with effective negotiation skills that addressed customer needs while meeting company goals.
- Established strong relationships with customers, resulting in repeat business and
referrals
Education
Computer Secretarial
Bulacan Polytechnic College
Malolos City, Bulihan Bulacan 01.2015 -
Pulo Elementary School
San Roque National High School
Skills
Active listening
Empathy
Warmth
Dedication
Time management
Stress management
Product knowledge
Customer relationship management (CRM)
Problem-solving abilities
Strong analytical skills
Effective communication
Task prioritization
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Customer Support Specialist
IT Managers Inc. | Philtech Inc.
07.2024 - Current
Subject Matter Expert
Walgreens, Concentrix
10.2021 - 07.2023
Customer Support Specialist
IQOR
02.2021 - 08.2021
Customer Sales|Tech Associate
AT&T MSS, Sutherland Global Services, Inc.
10.2018 - 01.2021
Computer Secretarial
Bulacan Polytechnic College
01.2015 -
Part Time Sales Promoter| Samsung
Achievers Manpower Management Services Inc.
Pulo Elementary School
San Roque National High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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