Alvin Ramos
Operations Manager | Remote Specialist | E-commerce Store Management (Shopify/Amazon) | Executive Assistant | Customer Support & Admin
Tanay, Province Of Rizal
Summary
Experienced operations manager with strengths in inventory control, team leadership, and workflow optimization. Known for improving efficiency, resolving customer issues quickly, and maintaining smooth daily store operations.
Overview
9
9
years of professional experience
Work History
Operations Manager
MADAMSS KICK CLOTHING SHOP
10.2020 - Current
- Directed daily store operations, ensuring smooth workflows across sales, inventory, and customer service.
- Managed inventory control, reorder tracking, and stock organization to prevent shortages and overstock.
- Supervised staff scheduling, task assignment, and performance expectations to maintain service consistency.
- Coordinated visual merchandising and floor readiness to support product presentation and sales goals.
- Resolved customer concerns and escalated issues promptly to protect service quality and brand reputation.
- Implemented process improvements that increased operational efficiency and reduced workflow delays.
- Trained team members on store procedures, product knowledge, and cash handling standards.
- Monitored daily financial activity, reconciled records, and maintained accurate operational documentation.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Customer Service Representative
AT&T Internet Services
11.2019 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer concerns to identify recurring service gaps and process improvements.
- Mentored peers on response quality, de-escalation techniques, and workflow consistency.
Customer Service Representative
Amazon
10.2017 - 10.2019
- Resolved customer inquiries across phone, chat, and email using Amazon service standards.
- Processed order changes, returns, and refunds with accuracy and policy compliance.
- Escalated complex delivery and account issues to appropriate support teams.
- Documented interactions in CRM systems to maintain complete case histories.
- Guided customers through self-service tools and account troubleshooting steps.
- Coordinated with internal teams to resolve service exceptions and prevent repeat contacts.
Education
NC1 & NC2 - Information And Communication Technology
Premiere Computer Learning Center
Paranaque, Metro Manila 04.2001 -
Skills
Operations management
Inventory management
Logistics management
Procurement management
Operations oversight
Operations monitoring
Operational efficiency
Workflow optimization
Performance reporting
Performance oversight
Business planning
Retail strategy development
Client management
Client relationships
Customer support strategy
Project management abilities
Schedule management
Team leadership
Staff management
Workforce management
Strategic planning
Financial reconciliation
Data analysis
Sales strategy
Problem-solving
Decision-making
Conflict resolution
Planning and implementation
Business development
Data analysis
Performance reporting
Sales strategy
Timeline
Operations Manager
MADAMSS KICK CLOTHING SHOP
10.2020 - Current
Customer Service Representative
AT&T Internet Services
11.2019 - 05.2020
Customer Service Representative
Amazon
10.2017 - 10.2019
NC1 & NC2 - Information And Communication Technology
Premiere Computer Learning Center
04.2001 -