Alvin Patrimonio
IT Help desk/Customer Service
Pasig City
Summary
Professional in product support with proven ability to resolve complex technical issues and enhance customer satisfaction. Adept at collaborating with cross-functional teams to drive results and adapt to changing needs. Possesses strong skills in troubleshooting, problem-solving, and customer communication. Reliable team player known for consistency and adaptability.
Experienced with troubleshooting technical issues and providing comprehensive product support. Utilizes effective communication to resolve customer concerns efficiently. Track record of fostering customer satisfaction and improving support workflows.
Overview
9
9
years of professional experience
1
1
Language
Work History
Product Support Representative
RealPage
09.2024 - Current
- Troubleshooting scanner-related issues.
- Checking discrepancies in bank reconciliation report
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Contributed to the continuous improvement of support tools by providing feedback on their effectiveness in addressing customer needs.
Customer Sr. Associate / IT Help Desk
TATA Consultancy Services Inc
05.2022 - 07.2024
- Processing Orders for pharmaceutical companies.
- Answering queries and troubleshooting
- Checking Active directory account
- Microsoft 365 application issues
- Computer hardware or software issues
- Installation of the apps for CVS employees
- Escalating issues to higher departments if needed.
- Manage changing passwords for all apps.
Customer Service/Technical Support
Sitel
04.2021 - 05.2022
- Answers inbound calls for customer inquiries
- Re booking of the examinations for the customers
- Remote access to customers' computer for troubleshooting
- Install applications for compatibility.
Fraud Specialist
Concentrix
09.2019 - 04.2021
- Collated evidence to prove fraudulent activities.
- Developed skills and knowledge, including product knowledge and skills with relevant software tools and systems.
- Conducted thorough investigations into suspected fraud cases, meticulously analysing financial records and transactions for irregularities.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Collection Specialist
Sykes Asia
08.2017 - 08.2019
- Provide alternative solutions for delinquent accounts
- Processing Promise to Pay arrangements for customer
- Process credit and debit
- Processing over the phone payment.
Education
Bachelor Of Science In Accountancy -
ABE Business College
Cainta, Philippines01-2014
Skills
- Communication
- Professionalism
- Multi-Tasking
- Client relationship building
- Training and coaching
- Escalation management
- Empathy and patience
Timeline
Product Support Representative
RealPage
09.2024 - Current
Customer Sr. Associate / IT Help Desk
TATA Consultancy Services Inc
05.2022 - 07.2024
Customer Service/Technical Support
Sitel
04.2021 - 05.2022
Fraud Specialist
Concentrix
09.2019 - 04.2021
Collection Specialist
Sykes Asia
08.2017 - 08.2019
Bachelor Of Science In Accountancy -
ABE Business College