Alvin Jimenez
IT Field Officer
Quezon City
Summary
Experienced IT Supervisor and Network Engineer with a strong background in overseeing IT operations, designing and maintaining networks, and driving significant system improvements. Skilled in managing teams to deliver projects on time and within budget, establishing a robust network infrastructure, and enhancing system security and performance. Proficient in implementing cutting-edge technologies and solutions tailored to modern business environments. Demonstrated success in optimizing networks for efficiency and reliability. Committed to leveraging in-depth knowledge of network architecture and IT management to contribute to the technological advancement of an organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
IT Field Officer
Pulse Optix Inc.
08.2024 - Current
- Manage and mentor a team of technicians, fostering a collaborative environment to enhance skills and productivity
- Oversee the configuration of network devices, ensuring seamless integration and alignment with client requirements
- Plan and execute network deployment projects, coordinating with team members and stakeholders to ensure timely completion
- Set up and configure network devices, ensuring optimal performance and security
- Execute deployment plans for various devices, including routers, switches, and security cameras, tailored to client specifications
- Provide on-site and remote support to resolve issues, perform upgrades, and maintain device functionality
- Maintain accurate records of installations, configurations, and service reports for future reference
- Work with cross-functional teams to ensure cohesive project execution and client satisfaction
- Proven experience with network devices from Cisco, Huawei, Dell, MikroTik, TP-Link, Ruijie, HikVision, Dahua, Bosch, Aruba, and Ubiquiti
- Strong troubleshooting skills and a solid understanding of networking concepts
- Excellent communication skills for effective client interaction and team collaboration
- Serve as the main point of contact between the client, vendors, and internal teams, ensuring effective communication.
- Lead a team of technicians, and contractors, providing guidance and support throughout the installation process.
- Assign tasks to team members and monitor progress to ensure the project remains on schedule.
- Identify resource requirements and coordinate the procurement of necessary materials and equipment.
- Monitor project progress regularly to identify any issues that could cause delays or escalate risks.
- Ensure that the network installation meets industry standards, regulatory requirements, and quality benchmarks.
- Address and resolve client concerns or inquiries related to the installation process.
IT Supervisor & Network Engineer
PH Global Jet Express Inc.
09.2022 - 06.2024
- Plan, organize, maintain, and manage the processes of the designated functional area
- Supervise project planning, implementation, administration, and evaluation to enhance technology services
- Manage hiring, training, and scheduling of staff
- Establish and maintain departmental procedures
- Delegate tasks and develop departmental budgets and work schedules
- Oversee and participate in the installation, configuration, troubleshooting, maintenance, and repair of technology systems and equipment
- Develops, recommends, and administers policies, procedures, and processes in support of Technology operations in assigned functional area of responsibility; implements and monitors compliance with approved policies, procedures, and processes
- Contribute to the development of standards for technology acquisitions and vendor utilization; manage hardware leases and purchases
- Install and configure various network devices including: Cisco Layer 2 and Layer 3 devices (Routers 4000 Series, Switches 2960, 3560, 3650)
- Huawei devices (NetEngine AR600 Series, Cloud Engine S5731, AC6508, AirEngine 5761)
- Security devices like Sophos Firewall (XG-310) and FortiGate 200F, 600F, 800D
- Data Center network infrastructure such as Dell Server (Dell R740, Dell R840, Dell R940, Dell SCV3020, DS-6505B, Dell UNITY XT680, Dell UNITY XT480, Dell S3124)
- CentOS, Windows Server, FTP Server, DHCP server
- BGP, RIP, STP, Static Routing, DHCP, VLAN, IP Pool, Port Trunk, Port Access
- Travel to regional locations to inspect and maintain IT hardware and network infrastructure
- Troubleshoot system and network issues, diagnosing and resolving hardware malfunctions
- Provide support through procedural documentation and regular reports
IT Specialist
PH Global Jet Express Inc.
11.2019 - 09.2022
- Set up and configure Layer 2 and Layer 3 Cisco devices, including Routers (4000 Series) and Switches (2960, 3560, 3650)
- Install and configure Huawei network devices (NetEngine AR600 Series, Cloud Engine S5731, AC6508, AirEngine 5761)
- Implement and maintain security systems with Sophos Firewall (XG-310) and FortiGate 200F
- Install and configure Data Center network infrastructure such as Dell Server (Dell R740, Dell R840, Dell R940, Dell SCV3020, DS-6505B, Dell UNITY XT680, Dell UNITY XT480, Dell S3124)
- Install and configure CentOS, Windows Server, FTP Server, DHCP server
- Configure routing and switching BGP, RIP, STP, Static Routing, DHCP, VLAN, IP Pool, Port Trunk, Port Access
- Maintain the organization’s IT network, servers, and security systems
- Oversee the company's internet policies and monitor internet and email usage
- Provide desktop support and deploy PCs for new employees
- Install and configure computer hardware, operating systems, and applications
- Assist in the rollout of new software applications
- Establish new users' accounts and profiles, and resolve password issues
- Troubleshoot network system issues and diagnose hardware faults
- Replace computer or other IT-related hardware as necessary
Telecom Engineer
E-formula Technologies Inc.
07.2018 - 07.2019
- Design and install equipment essential for transmitting wired phone, cellular, cable, and broadband data
- Plan and execute equipment installations for system migrations
- Work with copper and fiber optic cabling within complex networks and switching systems
- Conduct site surveys and validate configurations prior to migration
- Perform cable terminations and maintain meticulous records of network equipment and cable layouts, ensuring proper routing and labeling
- Lead teams on FFTx (Fiber to the x) projects, overseeing all aspects from planning through execution
- Install and configure Huawei MSAN (Multi-Service Access Node), Rectifiers, and Alarm systems
- Handle on-site installation, troubleshooting, alterations, and maintenance of various telecommunication devices
- Prepare all necessary documentation required for project acceptance and compliance
IT Staff
EL Trend Corporation
04.2017 - 06.2018
- Troubleshoot issues with the company's branch Point of Sale (POS) systems
- Train branch staff on handling and operating POS systems effectively
- Install and configure computer hardware, operating systems, and applications across company branches
- Monitor and maintain computer systems and networks to ensure optimal performance
- Provide real-time support to staff or clients, guiding them through steps to set up systems or troubleshoot issues either in-person or over the phone
- Diagnose and resolve system and network problems, including hardware and software faults
- Replace faulty parts as required
- Follow diagrams and written instructions to repair faults or set up systems
- Support the deployment of new software applications throughout the organization
- Set up new users' accounts and profiles, and address password-related issues
- Create and maintain procedural documentation and provide relevant reports to track issues and resolutions
Inventory Staff
Unisport Marketing Corporation
01.2016 - 04.2017
- Work in warehouse, collect data using a computerized system, which allows operations to track various aspects of inventory
- Create Inventory & Pullout reports
- Updating Inventory on ERP system
Field Technician
PRO TEK TELECOMS SUPPORT INC
09.2015 - 12.2015
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
Education
Bachelor of Science - Information Technology
ICCT Colleges
05.2011 - 05.2015
Skills
Technical troubleshooting
Network configuration
Network troubleshooting
Firewall management tools
LAN switching technologies
IP addressing and subnetting
IP address management
Layer-2/3 protocols
Networking and routing protocol expertise
Hardware installation
Wireless networks troubleshooting
Project management
VLAN aggregation
Infrastructure planning
Certifications and Licenses
- Cisco Networking Devices and Basic Configuration Course - March 2025 to Present
- TP-Link Network Associate Enterprise Routing and Switching - November 2024 to November 2027
- Maipu Networking - October 2023 to Present
- CompTIA A+ - April 2023 to Present
- NSE 1 Network Security Associate - June 2023 to June 2025
- NSE 2 Network Security Associate - June 2023 to June 2025
- NSE 3 Network Security Associate - June 2023 to June 2025
Timeline
IT Field Officer
Pulse Optix Inc.
08.2024 - Current
IT Supervisor & Network Engineer
PH Global Jet Express Inc.
09.2022 - 06.2024
IT Specialist
PH Global Jet Express Inc.
11.2019 - 09.2022
Telecom Engineer
E-formula Technologies Inc.
07.2018 - 07.2019
IT Staff
EL Trend Corporation
04.2017 - 06.2018
Inventory Staff
Unisport Marketing Corporation
01.2016 - 04.2017
Field Technician
PRO TEK TELECOMS SUPPORT INC
09.2015 - 12.2015
Bachelor of Science - Information Technology
ICCT Colleges
05.2011 - 05.2015
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