Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Alvin Flores

Alvin Flores

Isabela

Summary

Dynamic individual with hands-on experience in Technical Support, Virtual Assistant, Production Consultant, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Production Consultant • General VA

Tongues Translation Services LLC
Florida, USA
03.2023 - Current
  • Supported optimization efforts of production workflows by integrating AI and technology to boost translation efficiency and quality. Offered technical assistance to team members while overseeing daily tasks and preparing weekly reports. Conducted file conversions and documentation procedures to streamline project delivery. Maintained translation data and conducted evaluations to uphold high standards. Assisted in AI-driven translation processes and participated in quality assurance testing for project accuracy and consistency.
  • Mentored junior team members, fostering skill development and enhancing overall team performance.
  • Established best practices for project management, enhancing consistency in deliverables across diverse projects.
  • Troubleshot complex issues within the manufacturing environment, resolving problems quickly to minimize downtime and maintain productivity levels.
  • Coordinated with cross-functional teams for timely product launches, ensuring seamless integration into the market.

Captioner • Supervisor&QA

SynerG
Baguio City, Province Of Benguet, Philippines
01.2022 - 03.2023
  • Designed and executed training programs for new hires to enhance compliance with company policies and procedures.
  • Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.

Caption Call/ AT&T • CSR

Teleperformance
02.2019 - 03.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

eBay • General Support

Concentrix
06.2018 - 01.2019
  • Supports both eBay buyers and seller on matters regarding claims, billing, protection program, chat, email support and other general questions about the account.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

HVAC • CSR

RBD Global
04.2015 - 05.2018
  • Responsible for taking calls from clients with Heating ventilation and Air condition needs, booking and scheduling calls, coordinating service with technicians in the field, arranging for service maintenance inspections at regular intervals, data entry.
  • Enhanced customer satisfaction by resolving inquiries efficiently and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelor of Science - Electronics And Communications Engineering

Saint Louis University
Baguio City, Philippines
01-2014

Skills

  • Operational excellence
  • Health and safety compliance
  • Manufacturing operations
  • Customer service management
  • Continuous improvement
  • Project management
  • Performance improvement
  • Data analytics
  • Teamwork
  • Time management

Accomplishments

  • Achieved Asana Team Player of the year by completing Over 10,000 with accuracy and efficiency.
  • Collaborated with team of 100+ in the development of MLM Project, Healing Series Project, Spirit Life Project, Internal Machine Translation Engine Evaluation, and API & AGI Project.
  • Supervised AI Translation Department of 50+ staff members.

Timeline

Production Consultant • General VA

Tongues Translation Services LLC
03.2023 - Current

Captioner • Supervisor&QA

SynerG
01.2022 - 03.2023

Caption Call/ AT&T • CSR

Teleperformance
02.2019 - 03.2022

eBay • General Support

Concentrix
06.2018 - 01.2019

HVAC • CSR

RBD Global
04.2015 - 05.2018

Bachelor of Science - Electronics And Communications Engineering

Saint Louis University

Similar Profiles

  • Gary WintzGary Wintz

    R&D/Production Consultant at Masterliner Inc.R&D/Production Consultant at Masterliner Inc.

  • Martin MerceriMartin Merceri

    Production Consultant at ArconicProduction Consultant at Arconic

  • Jamie StineJamie Stine

    Neptune: Video Production Consultant and Quality Analyst at Avance Technology Services, Inc. for GlobalLogicNeptune: Video Production Consultant and Quality Analyst at Avance Technology Services, Inc. for GlobalLogic

  • Andre OsbornAndre Osborn

    <ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)

CREATE PROFILE
Alvin Flores