ALVIN DIOQUINO BAYLON
THE MANORS UNIT 2L ISABELLA BUILDING NORTH BELTON COMMUNITIES BRGY TALIPAPA QUEZON CITY
Summary
Experienced with providing comprehensive technical support to users across various platforms. Utilizes diagnostic tools and techniques to identify and resolve issues promptly. Knowledge of customer service principles and technical troubleshooting ensures high user satisfaction and system reliability.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Technical Support Consultant
TELUS International Philippines
10.2017 - Current
- Provided technical support for email issues, enhancing customer satisfaction and loyalty.
- Diagnosed and resolved email issues by performing troubleshooting, ensuring minimal downtime for clients.
- Collaborated with cross-functional teams to identify root causes of recurring technical problems, driving process improvements.
Consultant / Technical Service Representative
Sutherland Global Services - AT&T - Directv
06.2016 - 03.2017
provide technical support through the monitoring and maintenance of receiver box - this includes installing and configuring systems, diagnosing hardware and software faults and resolving technical and application problems through phone call and desktop monitoring
Customer Service Representative
TeleTech - Bank of America
01.2015 - 05.2016
Credit Card Services job involves handling credit and prepaid card transactions, account maintenance, and customer support, assisting customers with card activations, disputes, lost or stolen cards, and account inquiries ( travel notifications )
Education
BA - Communication
AMA UNIVERSITY
05.2015
BUSINESS MANAGEMENT - Business and Information Management
AMA COMPUTER LEARNING CENTER (SORSOGON BRANCH)
SOROSOGON CITY 03.2010
High School Diploma - undefined
SORSOGON STATE COLLEGE-LABORATORY HIGH SCHOOL
03.2008
Elementary Diploma - undefined
SORSOGON CHIANG KAI SHEK SCHOOL
03.2004
Skills
- Knowledgeable in computer and mobile device troubleshooting
- Skilled in Word, Excel, and PowerPoint
- Understanding of electronic components
- Critical thinking abilities
- Skilled in optimizing workflows
- Strong public speaking and active listening
- Guiding principles
- Flexible thinker embracing new ideas
Timeline
Technical Support Consultant
TELUS International Philippines
10.2017 - Current
Consultant / Technical Service Representative
Sutherland Global Services - AT&T - Directv
06.2016 - 03.2017
Customer Service Representative
TeleTech - Bank of America
01.2015 - 05.2016
High School Diploma - undefined
SORSOGON STATE COLLEGE-LABORATORY HIGH SCHOOL
Elementary Diploma - undefined
SORSOGON CHIANG KAI SHEK SCHOOL
BA - Communication
AMA UNIVERSITY
BUSINESS MANAGEMENT - Business and Information Management
AMA COMPUTER LEARNING CENTER (SORSOGON BRANCH)
EXTRA-CURRICULAR ACTIVITIES
Nov. 23, 2012 CASS SOCIETY (Communication Arts & Social Sciences Society) As Member, AMA University Nov. 19, 2012 FIGURA (AMA FASHIONISTA, FASHION VARIETY SHOW) Worked as Production Staff, AMA University 2011-2012 DATALINE (Official Student Publication of AMA University) Worked as Feature Correspondent Feb. 2011 AMA PHOTOGRAPHY CLUB (VISIONARIES) As Member, AMA University Dec. 2011 MCOM07-THEATER ARTS (TERORISTANG LABANDERA) Worked as one of the Main Cast Dec. 2011 THE SEARCH FOR MR & MS AMA UNIVERSITY 2011 Worked as Production Staff
SEMINARS ATTENDED
- May – Aug 14 TV5 NETWORK INC. (ENTERTAINMENT DEPARTMENT) On The Job Training (Production Trainee)
- March 25, 2013 RADYO VERITAS 846 On The Job Training
- March 1-2, 2012 7TH PINOY MEDIA CONGRESS Collegio de San Juan de Letran
- February 2011 6TH PINOY MEDIA CONGRESS University of Santo Tomas
- March 2011 IN FOCUS: MASS COMMUNICATION IN THE DIGITAL AGE AMA University
- June – October 09 CHINA BANKING CORPORATION SORSOGON BRANCH On The Job Training
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Applicant’s Signature
HOBBIES
- Learning: New languages, AI skills.
- Cooking/Baking: Making treats, bread, or prep meals.
- Fitness: Yoga, Pilates, dancing, weightlifting, rock climbing.