Alvin Davasol
Room 213 Bldg. 19 Urban Deca Tipolo, Mandaue City,
Summary
Results-driven professional with a proven history of managing projects successfully and delivering high-quality outcomes through effective leadership and team collaboration. Skilled at identifying client needs and providing exceptional service to ensure satisfaction and long-term relationships.
Overview
15
15
years of professional experience
Work History
Legal Administrative Assistant
Van Law Firm
08.2021 - 06.2025
- Obtained medical records and billing statements from providers
- Set up and managed insurance claims, including auto insurance
- Processed and requested police reports for legal cases
- Conducted legal intake and maintained client case files
- Coordinated with attorneys, clients, and medical facilities
- Drafted legal correspondence and scheduled appointments
Medical Billing Specialist
Iploy Staffing Solutions (Adapthealth Company)
08.2020 - 08.2021
- Handled billing inquiries and processed insurance claims
- Provided customer support for billing discrepancies
- Verified patient insurance coverage and benefits
- Submitted claims to payers and followed up on denials or rejections
Administrative Assistant
Fortress Advisor Limited
01.2020 - 07.2020
- Handled billing inquiries and provided support for resolving billing discrepancies
Verified patient insurance coverage and benefits prior to service
Processed and submitted insurance claims to appropriate payers
Followed up on claim denials or rejections to ensure timely resolution
Customer Service Representative
Synchrony Financial
01.2019 - 01.2020
- Responded to customer inquiries via phone, email, and live chat, resolving issues promptly and professionally to ensure satisfaction.
- Guided customers through purchasing decisions by identifying needs and recommending suitable products based on expertise.
- Managed customer accounts, processed orders and payments, and maintained accurate records in internal databases.
- Handled escalated complaints with diplomacy, delivering effective solutions to maintain positive customer relationships.
Medical Underwriter
EXL Service
05.2017 - 01.2019
- Advised customers on insurance options by assessing financial viability and coverage needs.
- Negotiated terms and created payment plans for clients facing financial difficulties.
- Handled insurance sales and renewals, including paperwork preparation and quoting policies.
- Responded to customer inquiries, resolved issues, and arranged reinsurance contracts as needed.
Customer Service Representative/Billing/Technical/
Sykes Asia Inc. - Cebu
01.2017 - 05.2017
- Resolved customer service issues promptly, ensuring high levels of satisfaction and client retention.
- Built strong customer relationships through courteous, empathetic, and professional communication.
- Analyzed customer feedback to identify service improvements and implement corrective actions.
- Handled escalated and technical issues, providing timely and effective resolutions to support a positive customer experience.
Booking and Reservation Specialist
Wipro (Delta Airlines)
08.2016 - 01.2017
- Promptly resolved customer service issues to maintain high satisfaction and support client retention.
- Fostered strong customer relationships through courteous, empathetic, and professional communication.
- Reviewed customer feedback to identify trends and implement service improvements.
- Managed escalated and technical concerns, delivering timely and effective resolutions to enhance the customer experience.
Customer Service Representative
Sykes Asia Inc. - Cebu
03.2016 - 08.2016
- Resolved customer service issues promptly to ensure high satisfaction and support client retention.
- Built and maintained strong customer relationships through courteous, empathetic, and professional communication.
- Analyzed customer feedback to identify trends and implement effective service improvements.
- Handled escalated and technical concerns, delivering timely resolutions to enhance the overall customer experience.
Collection Officer
Davao A+ Credit Corporation
09.2010 - 01.2015
- Confirmed payment arrangements and finalized customer payment dates and contact information.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Prioritized accounts for collection based on total amount owed and credit reference agency reports.
- Reviewed accounts to determine payment plan compliance.
- Adhered to company data collection processes to verify data integrity and reduce risk of data loss.
- Enforced laws and policies regarding contractual obligations to pay debt.
- Scheduled late payments based on debtors' financial situation and company policy.
- Traced, located and contacted debtors tied to collection accounts.
Education
Bachelor of Science - Entrepreneurship
Gensantos Foundation College In.
2010
Skills
- Dedicated administrative professional with a strong track record in leading teams and effectively delegating tasks to achieve operational objectives Skilled in handling authorizations, preparing work orders, and processing vouchers with precision Highly organized and methodical, with strong prioritization and planning abilities Proven ability to enhance efficiency through effective schedule management Known for delivering exceptional customer service and resolving conflicts professionally and calmly
Languages
English
Advanced
C1
Filipino
Bilingual or Proficient (C2)
Skills
- Microsoft Office
- Google Application (Sheets, Docs, Calendar, etc.)
- Zoom
- Outlook
- Slack
- Filevine
- Dialpad
- Phoneburner
- Webex
- Database Management
Interesting Facts
- Coffeeholic
- I love outdoors activity (Hiking, Running, Swimming).
- I love cooking and eating.
Education
other
Timeline
Legal Administrative Assistant
Van Law Firm
08.2021 - 06.2025
Medical Billing Specialist
Iploy Staffing Solutions (Adapthealth Company)
08.2020 - 08.2021
Administrative Assistant
Fortress Advisor Limited
01.2020 - 07.2020
Customer Service Representative
Synchrony Financial
01.2019 - 01.2020
Medical Underwriter
EXL Service
05.2017 - 01.2019
Customer Service Representative/Billing/Technical/
Sykes Asia Inc. - Cebu
01.2017 - 05.2017
Booking and Reservation Specialist
Wipro (Delta Airlines)
08.2016 - 01.2017
Customer Service Representative
Sykes Asia Inc. - Cebu
03.2016 - 08.2016
Collection Officer
Davao A+ Credit Corporation
09.2010 - 01.2015
Bachelor of Science - Entrepreneurship
Gensantos Foundation College In.
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