Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alvin Catap

Alvin Catap

Mabalacat,Philippines

Summary

Customer service professional with focus on leading teams to deliver exceptional customer experiences. Skilled in resolving customer issues and helps in training team members. Consistently ensuring high standards of service and operational efficiency.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Customer Service Representative

IQOR PHL
Clark, Philippines
06.2025 - Current

Technical Support Representative

Asurion
Clark, Philippines
09.2024 - 05.2025

Real Time Analyst

Sutherland
Clark, Philippines
11.2023 - 01.2024

Technical Support Representative

Sutherland
Clark, Philippines
01.2021 - 10.2023

Customer Service Representative

Sutherland
Clark, Philippines
06.2019 - 12.2020

Education

Bachelor of Science - Hospitality Management

Mabalacat City College
Mabalacat, PAM
2023

Skills

  • Written and Verbal Communication
  • Decision-Making
  • Interpersonal Skills
  • Adaptability
  • Time Management
  • Conflict Resolution
  • Cooperation and Teamwork

Certification

  • Top Customer Service Representative June 2026 (IQOR SM City)
  • Top Customer Service Associate 2020 (Sutherland Clark)
  • Top PRR NA Phones 2021 (Sutherland Clark)

Timeline

Customer Service Representative

IQOR PHL
06.2025 - Current

Technical Support Representative

Asurion
09.2024 - 05.2025

Real Time Analyst

Sutherland
11.2023 - 01.2024

Technical Support Representative

Sutherland
01.2021 - 10.2023

Customer Service Representative

Sutherland
06.2019 - 12.2020

Bachelor of Science - Hospitality Management

Mabalacat City College
Alvin Catap