Alvin B. Velasquez
Block 23 Lot 8 Villa Annapolis Subdivision Phase 1 Brgy. Dulong Bayan, San Jose Del Monte
Summary
Seeking the position where I can make use of my expertise and knowledge in the IT field, with a committed mind to serve while willing to undergo training if needed to enhance my knowledge and skills for the progress and benefit of the company.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Agile/CI DevOps Engineer
AUMOVIO Philippines, Inc.
07.2022 - Current
- Administration and support of the application for Agile development like e.g. Atlassian Jira & Confluence, Jfrog Artifactory and Jenkins
- Operation of solutions for continuous integration
- Participation in development and implementation of service improvement solutions relevant to Agile/CI project and daily operations
- Working in shifts covering 22x7 global IT operation
- Perform system monitoring & troubleshooting
- System’s performance analysis
- Proactive and corrective actions
- Define & maintain operational procedures
- Follow change management procedures
- Deploy new releases of the application
- Complies with relevant Management Systems
System Administrator
SGS Gulf Limited ROHQ
01.2021 - 06.2022
- Working in shifts covering 24x7 global IT operation
- Perform system monitoring & troubleshooting
- Manage Cloud infrastructure
- Virtual server management
- System’s performance analysis
- Proactive and corrective actions
- Operating system, security patches
- Define & maintain operational procedures
- Follow change management procedures
- Develop system management utilities
- Deploy new releases of the application
- Work with the infrastructure and development team (Geneva and Manila based)
- Complies with relevant Management Systems
Systems Engineer IV
W-Tech Solutions
09.2019 - 01.2021
- Receiving escalation, providing assistance and solutions coming from frontline support teams.
- Troubleshoot and isolate production related issues and identify if it is a server, database or code level issue.
- Perform root cause analysis of production impacting issues
- Coordinating and assisting with Developers, Integrations, IT Security and Network Operations Center (NOC) team in applying changes in production through standard and ITIL based deployment process.
- Manage and monitor all installed systems and infrastructure in AWS and Aliyun Cloud
- Ensuring no production downtime/outage by maintaining servers and monitoring health status.
- Responsible for managing server configuration & software upgrade operation.
- Enhancing production processes through bash scripting
- Creating and maintaining process support-related documentation
- Guide and mentor other team member
Senior Systems Engineer
Pointwest Innovations Corporation
08.2016 - 09.2019
- Used Chef Configuration management to automate. This is to retain the same configurations and be able to deploy on multiple Machines, in combination with Linux Kickstart files.
- Configured and deployed an Openstack Environment for Development and testing
- Manage Virtual servers using Vmware ESX and cloud computing servers using OpenStack
- Bash script deployment
- Support for server related issues
- Installing and configuring hardware and software packages
- Ensuring operational establishment, maintenance and integrity of the servers
- Working on technology and process improvement for the benefit of the team.
- Acknowledging tickets, emails, requests as well as attending to client concerns and ensuring that SLA’s are met.
Systems Administrator
Pointwest Innovations Corporation
11.2015 - 08.2016
- Remote support (24/7)
- Systems Administrator in a local bank.
- Maintain, monitor, and troubleshoot the overall infrastructure of a banking system project (Updating patches and applications installed)
- Extensive use of Linux bash scripting for monitoring and daily administration tasks
- Responsible for backing up and restoring the system.
- Monitor and administer Oracle Database 11g servers
- Assist developers in application troubleshooting, and monitoring.
- Deploy changes and releases into production by following the release management process.
- Manage Virtual servers using Oracle VM Manager/Server and cloud computing servers using Amazon Web Services
Infrastructure Engineer
Pointwest Innovations Corporation
10.2011 - 11.2015
- Provides workstation support, and assists in resolving issues and problems related to workstation hardware, operating systems and configurations.
- Maintains data integrity and ensures workstation security is in accordance with standards and best practices.
- Updates Incident Management tickets status information (e.g., case notes or work info)
- Performs or assists in performing workstation/printer installations, upgrades, preventive maintenance, back-ups, and other related tasks.
- Performs or assists in troubleshooting functions involving workstation operating systems, applications, utilities, tools, and related workstation services.
- Adheres to internal controls, processes, and standards based on the guidelines set forth by the organization
- Ensures that assigned request/ incident tickets are resolved within the Service Level Agreement (SLA)
- Manage own workload, priorities & deadlines and to work independently without supervision.
- Liaise effectively with other groups/teams within Pointwest
- Recommended information technology strategies, policies,and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Maintain quality service by establishing and enforcing organization standards.
- Contributed to team effort by accomplishing related results as needed.
Service Engineer
MSI-ECS Philippines Inc.
01.2008 - 10.2011
- All repair activity, including troubleshooting steps and problem resolution for several brands ; HP, Apple and Acer – desktops and laptops.
- Provide technical support for HP, Apple and Acer computers – OS installation, OS & hardware configuration, OS & hardware troubleshooting, application installation and configuration, hardware firmware upgrade, system backup, virus protection & removal, and network connections.
- Access to and use of HP, Apple and Acer websites for warranty check, spare part number verification, and technical bulletins.
- Responsibility for knowing how and when to escalate issues.
- ClientSupport/FieldEngineer/On-SiteSupport
- Basic setup and configuration in Lotus Notes
- Encode and update repairs in Lotus Notes Service Database.
Computer Technician
Qube PC Technologies Marketing
06.2006 - 01.2008
- Assembled customized computer systems based upon customer specification.
- Troubleshoot system components to ensure quality work.
- Assist with quality control activities by checking the work of other technicians.
- Repair computer systems and other peripheral equipment.
- Conduct a variety diagnostic test to determine repairs needed
- Technical support
Education
Bachelor of Science - Computer Engineering
STI College Cubao
Cubao01.2006
High School Diploma - undefined
Culiat High School
Culiat01.2001
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Holy Spirit Elementary School
Holy Spirit01.1997
Skills
- Experienced in application support, troubleshooting, and deployment
- Proficient in Microsoft Office Software, Microsoft Operating System and Server, Mac OS, Android OS, Linux Operating System and Server
- Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, and Coordination
- Advanced Troubleshooting (Laptop, Desktop, Workstation and Server)
- Able to multitask effectively
Certification
Information Technology Infrastructure Library Foundation 2011 (ITIL)
Trainings Attended
- September 28 to October 1, 2021 AZ-104-Microsoft Azure Administrator
- May 5 to 7, 2014 ITIL Foundation 2011 Training
Timeline
Agile/CI DevOps Engineer
AUMOVIO Philippines, Inc.
07.2022 - Current
System Administrator
SGS Gulf Limited ROHQ
01.2021 - 06.2022
Systems Engineer IV
W-Tech Solutions
09.2019 - 01.2021
Senior Systems Engineer
Pointwest Innovations Corporation
08.2016 - 09.2019
Systems Administrator
Pointwest Innovations Corporation
11.2015 - 08.2016
Infrastructure Engineer
Pointwest Innovations Corporation
10.2011 - 11.2015
Service Engineer
MSI-ECS Philippines Inc.
01.2008 - 10.2011
Computer Technician
Qube PC Technologies Marketing
06.2006 - 01.2008
High School Diploma - undefined
Culiat High School
undefined
Holy Spirit Elementary School
Bachelor of Science - Computer Engineering
STI College Cubao