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ALVIN B. COSTAN
Account Executive
San Jose del Monte, Province of Bulacan
Summary
Results-driven Senior Sales Specialist with over 10 years of experience in B2B and B2C sales, account management, and full-cycle recruitment. Skilled in understanding client needs and implementing strategic sales campaigns that drive revenue and customer acquisition. Committed to delivering effective solutions that enhance business growth.
Overview
17
17
years of professional experience
Work History
Account Executive
JOVE
03.2025 - 04.2026
- Developed and maintained strong client relationships to drive account growth.
- Prepared and presented persuasive proposals to potential clients, enhancing engagement.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Conducted market research to identify new business opportunities and trends.
Account Executive
Reed Elsevier PH
05.2021 - 03.2025
- Data Scraping and Data Management of generated leads.
- Identified new business opportunities from white space. Developed and implemented strategic sales plan to maximize opportunities for new prospects.
- Identifies key contacts and decision-makers within a client organization and develops strong relationships with those contacts.
- Responsible for Lead Generation utilizing digital marketing
- Generated leads through digital marketing strategies.
- Conducted prospecting, lead qualification, facilitated product demos, sent proposals, negotiated, and closed opportunities.
- Cleaned and optimized data for improved accuracy.
- Demonstrates an in-depth understanding of LexisNexis products, content, and solutions including the ability to articulate competitive differentiators and our value proposition.
- Conducted research on Lexis Nexis Canada products and services.
Sales Business Manager
Full Potential Solutions
04.2020 - 05.2021
- Prospected leads, qualified opportunities, conducted demos, sent proposals, negotiated terms, committed to deals, and closed winning opportunities.
- Manage Sales Pipeline in Salesforce
- Develop strategies to identify and engage potential clients.
- Achieved monthly sales targets through execution of strategic sales campaigns.
- Execute cold calls to prospective clients to generate leads.
- Account: Ooma (US Telephone Service Company)
Associate Recruiter
Eclaro Philippines
03.2019 - 04.2020
- Partnered with hiring managers to assess and clarify staffing needs.
- Sourcing and attracting candidates by using databases, social media, etc.
- Full life cycle recruiting. Ownership of the hiring manager relationship and become entrenched in the business.
- Recommended candidates to hiring managers based on assessment of skills and cultural fit.
- Posted job openings on various online job boards to attract suitable candidates.
- Conduct interviews and filter candidates for open positions.
- Make recommendations to company hiring managers.
- Post Jobs to different job boards
- Built partnerships with technical managers to identify team hiring needs and dynamics.
NPS Lead
Telstra
05.2018 - 08.2018
- Conducted deep dive analysis on customer episodes to identify key pain points and inform targeted improvements.
- Provided weekly and monthly insights to Operations, enabling proactive measures to enhance customer experience and streamline internal processes.
- Conducted Triad coaching with supervisor and consultant to reinforce effective behaviors, fostering empowerment and actionable takeaways for both parties.
- Managed customer account for Telstra
Product and Capability Lead
Telstra
04.2017 - 05.2018
- Built product and sales capability of NBN across all sales centers in Philippines.
- Drive NBN performance across all sales channels
- Assisted in managing order processing to ensure timely delivery of products.
- Directly support each partner by providing weekly insights on how they can improve and ensure that they are always updated with all the changes that are happening within the business.
- Supported partners by providing weekly insights for improvement and updates on business changes.
- Conducted training sessions for product updates across all sales centers in the Philippines.
- Managed relationships with clients by organizing regular performance review meetings. – Facilitate weekly meetings with different vendors to calibrate and compare performance WOW and identify effective actions to opportunities identified from the calls that were monitored by different vendors. Share different strategies that the team can leverage to increase sales performance.
- Support Order Management
- Account: Telstra
Sales Coach
Telstra
11.2015 - 04.2017
- Case Management – Provided Level 3 support to resolve ongoing issues and conducted follow-ups to ensure clients were satisfied with company service.
- Coaching – Helped consultants identify strengths and opportunities to enhance sales productivity through call reviews and weekly coaching sessions.
- Case Management – Provided Level 3 support to uncover and resolve ongoing issues. Conduct follow up and ask clients to customers what the company can still do to make sure that they will be happy and very satisfied with the company’s service.
- Led the team to identify opportunities by listening to calls and conducting outbound calls to gather real-time feedback on customer experiences.
- Managed client account for Telstra, ensuring consistent communication and support.
Bigpond Billing and Sales Consultant
Telstra
02.2015 - 11.2015
- Conducted inbound and outbound calls daily to clarify billing inquiries and recommend optimal plans and products based on customer usage.
- Developed tailored solutions addressing customer needs, boosting satisfaction and fostering loyalty.
- Analyzed market trends to shape sales strategies and refine product offerings.
Account Manager
Aegis People Support
05.2009 - 02.2013
- Inbound- Assist customers in making reservations for car or truck rentals in Canada daily. Consistently exceeded 30% conversion rate and was awarded as a Sales Champion for 4 straight years.
- Conducted outbound calls to engage potential customers.
- Managed book of business to ensure client satisfaction and retention.
- Reviewed client subscriptions and contracts.
- Responsible for managing 300+ accounts in the given territory, making sure that subscriptions are being utilized and renewing their contracts.
- Discount Car and Truck Rentals Canada Inbound and Outbound Sales Agent
Education
BBA - Marketing
04.2001 -
Skills
Lead generation
Sales quota achievement
Pipeline management
Client relations
Client engagement
Business development
CRM software expertise
Data analysis
Affiliations
Junior Marketing Executives (JME, Polytechnic University of the Phil.)
Software
OutreachIo
ApolloIo
Lusha
Zoom Info
Gong
Timeline
Account Executive - JOVE
03.2025 - 04.2026
Account Executive - Reed Elsevier PH
05.2021 - 03.2025
Sales Business Manager - Full Potential Solutions
04.2020 - 05.2021
Associate Recruiter - Eclaro Philippines
03.2019 - 04.2020
NPS Lead - Telstra
05.2018 - 08.2018
Product and Capability Lead - Telstra
04.2017 - 05.2018
Sales Coach - Telstra
11.2015 - 04.2017
Bigpond Billing and Sales Consultant - Telstra
02.2015 - 11.2015
Account Manager - Aegis People Support
05.2009 - 02.2013
Polytechnic University of The Philippines - BBA, Marketing
04.2001 -