Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Hi, I’m

Alvin Balmeo

Bacoor, Province of Cavite
Alvin Balmeo

Summary

Dedicated and customer-focused professional with a commitment to delivering exceptional service through personalized interactions. Excels in handling challenging situations, including addressing the concerns and needs of irate customers, with confidence and a positive attitude. Proven ability to effectively resolve issues while maintaining a friendly demeanor, resulting in high levels of customer satisfaction.

Overview

12
years of professional experience

Work History

TELETRANSFORM CO. LTD.

Quality Assurance Manager (QAM)
10.2016 - 11.2019

Job overview

  • Supervised senior and junior QAs handling HMO accounts of diabetics.
  • Reported updates of client account data.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Provided motivation and guidance to the team not only to meet but to overshoot goals.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.

Newfield Contact Solution

Senior Quality Analyst (SQA)
07.2014 - 09.2016

Job overview

  • Collected and analyzed data, particularly random calls, to measure effectiveness of quality control processes.
  • Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
  • Conducted regular one-on-one coaching with junior analysts to update them on new processes, if any, and to boost their morale when needed.

METIS APAC

Customer Service Representative (Frontliner Agent)
08.2010 - 08.2014

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both diabetic patients and the company alike.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

One Global Company

Customer Service Representative
03.2008 - 07.2010

Job overview

  • Scheduled appointments in behalf of clients so they don't miss any opportunity to claim perks and freebies at selected service locations, and to avail any additional services they may require.
  • Delivered prompt service to prioritize customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Far Eastern University
Manila City

Bachelor of Science in Mathematics from Computer Science
01.2003

Magsaysay Memorial High School
Delfin Albano, Isabela

Secondary School
01.2001

Francisco Benitez Elementary School
Manila

Elementary
03-1996

Skills

  • Computer literate
  • Microsoft expert
  • PowerPoint
  • Microsoft Excel
  • Microsoft Word
  • Quality Assurance Management
  • Internal Audits
  • Quality testing
  • Document Control
  • Attention to Detail
  • Employee Training
  • Project Management
  • Relationship Building
  • Work Planning and Prioritization
  • Employee Supervision
  • Complaint Investigation
  • Presentations
  • Deadline Adherence

Affiliations

  • Volunteer – Philippine Red Cross
  • Auditor – LGBTQIA+ San Nicolas III Chapter

Languages

English
Advanced (C1)

Timeline

Quality Assurance Manager (QAM)

TELETRANSFORM CO. LTD.
10.2016 - 11.2019

Senior Quality Analyst (SQA)

Newfield Contact Solution
07.2014 - 09.2016

Customer Service Representative (Frontliner Agent)

METIS APAC
08.2010 - 08.2014

Customer Service Representative

One Global Company
03.2008 - 07.2010

Far Eastern University

Bachelor of Science in Mathematics from Computer Science

Magsaysay Memorial High School

Secondary School

Francisco Benitez Elementary School

Elementary

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Alvin Balmeo