Alvin Baes
Roxas City
Summary
Hardworking, multi-tasking product and account specialist who consistently meets and exceeds sales goals and project deadlines, reliable team player with strong ability to assist in daily company operations, exceptional customer relation and decision making skills, strong work ethic and fast learner.
Overview
9
9
years of professional experience
Work History
Cashier/ Sales Person
Diamond Express & General Services Inc.
Mandaluyong City
2022.03 - Current
- Processed payments made by the customer in cash or credit card and issued receipts.
- Ensured that adequate amount of cash is available at cashier counter so that balance can be paid to the customer easily.
- Balanced cash and credit card transactions for daily sales.
- Maintained up to date knowledge of the store products and policies regarding payments, returns and exchanges.
- Count the cash on hand at the beginning and end of store operation to ensure it matches sales and returns.
- Maintained accurate records regarding the total sales of the store.
- Collects check payments issued by various clients from groceries, hotels and restaurants and deposits money collected in the bank.
- Handled returns and exchanges.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns and complaints demonstrating empathy and resolving problems on the spot.
- Stocked and replenished merchandise according to store merchandizing layouts.
- Cleaned and organized the store.
Product and Account Specialist
Eperformax Contact Center & Outsourcing
Pasay City
2018.10 - 2020.09
- Contributes to customer retention by strengthening relationships through account management and maintenance.
- Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
- Provides information by collecting, analyzing, and summarizing data, and responding to requests.
- Provided telephone customer service to assist clients with their inquiries and orders and other customer service requests.
- Maintains quality service by monitoring standards and advising supervisor of potential problems.
- Contacts prospective clients and maintains regular communication with existing accounts.
- Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.
Accounting Clerk
Plains & Prints
Makati City
2017.04 - 2018.08
- Arranged and filed sales audit report, tender tax, and updated customer profile.
- Checked and verified data input by other stores through computer.
- Entered sales report on computer using Excel.
- Answered customer inquiries via telephone or upon written request.
- Sorted and distributed company mails, faxes and reports.
Sales Associate, Retail
Carol Square Plaza & Bazaar
Roxas City
2015.01 - 2017.03
- Meet and exceed sales goals.
- Assisted customer in using the fitting rooms.
- Act as a cashier when required by following cashier protocol.
- Provided product and brand knowledge to customers.
- Stocked and replenished merchandise according to store merchandizing layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
Bachelor of Science - Business Administration And Management
Filamer Christian University
Roxas City, Capiz Philippines04.2014
Skills
- Customer-oriented
- Computer literate
- Knowledge of modern office procedures and methods
- Skilled problem solver
- Motivated team player
- Languages [ English, Tagalog ]
- Travel arrangements
- Expertise in invoice and payment transactions
- Maintains confidentiality
- Skill to communicate well both verbally and in writing
- Ability to operate standard office machinery such as copy machine and fax machine
- Large cash/check deposits
- Shipment processing
- Quick learner
- Strong client relations
- Works well under pressure
- Superior attention to detail
- Cashier experience
- Talented salesperson
- Add-on Sales
- Personal computer maintenance
- Supporting sales staff
- Experience in sales
- Marketing and sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cashier/ Sales Person
Diamond Express & General Services Inc.
2022.03 - Current
Product and Account Specialist
Eperformax Contact Center & Outsourcing
2018.10 - 2020.09
Accounting Clerk
Plains & Prints
2017.04 - 2018.08
Sales Associate, Retail
Carol Square Plaza & Bazaar
2015.01 - 2017.03
Bachelor of Science - Business Administration And Management
Filamer Christian University
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