Chargeback Prevention Specialist
Alvin Avelino
ChargeMont
Los Baños,Laguna
Summary
Chargeback Prevention Specialist with strengths in alert handling, transaction validation, and case tracking. Monitors Ethoca, CDRN, and RDR alerts, validates Shopify order details, and maintains accurate records in remote SOP-based environments. Brings CRM management, customer follow-up, and attention to detail from virtual support and sales roles.
Work History
1 Year 7 Months
06.2024 - 01.2026
1 Year 7 Months
GHL Virtual Assistant / CRM Specialist
MJ Lopez Media | Cabuyao
06.2024 - 01.2026
- Updated and maintained customer records, CRM pipelines, and sales funnel information in GoHighLevel.
- Maintained organized CRM records and facilitated timely follow-ups throughout customer journey to improve relationship management.
- Coordinated lead tracking, customer follow-ups, and call follow-up workflows to enhance customer engagement.
- Monitored inboxes, assisted with email marketing, and coordinated virtual meetings.
- Managed daily administrative and sales operations to ensure smooth workflow and support team objectives.
3 Years 4 Months
09.2022 - 01.2026
3 Years 4 Months
Social Media Manager / Video Editor
MJ Lopez Media | Cabuyao
09.2022 - 01.2026
- Edited short-form videos, motion graphics, and social media assets using Final Cut Pro.
- Managed social media platforms to ensure consistent branding across digital channels.
- Maintained content quality and ensured timely delivery across social media projects.
- Coordinated video editing personnel and supported content production workflows.
5 Years 4 Months
09.2020 - 01.2026
5 Years 4 Months
Sales Executive
MJ Lopez Life and Business | Cabuyao
09.2020 - 01.2026
- Cultivated customer relationships, enhancing lead generation, sales follow-ups, and appointment setting.
- Facilitated sales activities through effective communication and relationship management.
- Provided product information, customer assistance, and after-sales support.
- Monitored customer interactions and follow-up activities to ensure comprehensive CRM records.
9 Months
01.2026 - 10.2026
9 Months
Chargeback Prevention Specialist
ChargeMont
01.2026 - 10.2026
- Monitored Ethoca, CDRN, and RDR alerts to prevent refunds and minimize avoidable chargebacks.
- Validated Shopify orders, transaction amounts, card details, alert IDs, authorization details, and customer/order records.
- Maintained monitoring trackers, documented case activity, and followed client-specific standard operating procedures.
- Managed time-sensitive alerts, ensuring accurate records and adherence to established workflows.
- Identified and escalated mismatches, missing information, duplicate alerts, and exceptions for review.
- Worked remotely from home to manage tasks efficiently.
Education
Associate of Science - Computer Science
Asian Institute of Computer Studies | Calamba, Laguna | 01-2013
Skills
Chargeback prevention
Alert handling
Order validation
Case documentation
Payment operations
SOP-Based Operations
CRM management
CRM communication
Professional Information
Name: Alvin Avelino
Title: CHARGEBACK PREVENTION | E-COMMERCE OPERATIONS | CRM & SALES SUPPORT
LinkedIn: https://www.linkedin.com/in/alvin-avelino-bbb1b4195/
Email: alvin.avelino8@gmail.com
Contact number: +63 949 615 4456
Timeline
Chargeback Prevention Specialist
ChargeMont
01.2026 - 10.2026Read more
GHL Virtual Assistant / CRM Specialist
MJ Lopez Media
06.2024 - 01.2026Read more
Social Media Manager / Video Editor
MJ Lopez Media
09.2022 - 01.2026Read more
Sales Executive
MJ Lopez Life and Business
09.2020 - 01.2026Read more
Asian Institute of Computer Studies - Associate of Science, Computer Science
Read more