Alvin Almero
Team Lead - Order Management And Product Fulfillment
Las Pinas City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
14
14
years of professional experience
Work History
Team Lead - Order Management and Product Fulfillme
HCLTech
09.2018 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Senior Order Management Specialist
Infosys BPM
03.2012 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Sutherland Global Services Limited
01.2010 - 02.2012
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Business Administration - Major in Economics
Dr. Filemon C. Aguilar Memorial College
Las Pinas City, Philippines 04.2001 -
Skills
Trend Tracking
Performance Monitoring
Schedule Management
Regulatory Compliance
Production Monitoring
Resource Allocation
Key Performance Indicators
Employee Evaluation
Coaching and Mentoring
Timeline
Team Lead - Order Management and Product Fulfillme
HCLTech
09.2018 - Current
Senior Order Management Specialist
Infosys BPM
03.2012 - 07.2018
Customer Service Representative
Sutherland Global Services Limited
01.2010 - 02.2012
Bachelor of Science - Business Administration - Major in Economics
Dr. Filemon C. Aguilar Memorial College
04.2001 -