Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ALVIC AGRANTE

ALVIC AGRANTE

Mandaluyong

Summary

Dynamic administrative professional with proven expertise at Prialto in CRM management and scheduling. Recognized for enhancing client engagement through effective communication and meticulous attention to detail. Adept at multitasking and problem-solving, consistently delivering high-quality support and streamlining processes to improve operational efficiency.

Overview

18
18
years of professional experience

Work History

Productivity Assistant

Prialto
02.2020 - 09.2022
  • Schedules meetings and appointments on a daily basis
  • Monitors and updates client’s website
  • Performs Prospect Research initiated by the client
  • Prepares monthly newsletter to be sent to client’s target list
  • Ensures weekly scheduling of Open-House on Agent-Broker website
  • Drafts client’s Podcast & Blog details
  • Prepares monthly expenses report for postcards, newsletters, and other marketing materials.
  • Manages CRM
  • Handles Level 1 troubleshooting for LAN connection

Back-office Associate

Ista Personnel Solutions
07.2018 - 01.2020
  • Monitors and process client’s payroll
  • Gathers information on hours worked for each employee
  • Calculating the correct amount incorporating overtime, deductions, bonuses etc. With assistance of a computer system

Customer Representative

Sitel Philippines
09.2013 - 02.2015
  • Validates and process payment via phone
  • Investigates on the non-posted payment, equipment research and refund request
  • Upsells additional products offered by the company
  • Ensures that Bill Inquiries are handled properly
  • Handles inquiries regarding the prices and product offer

Customer Representative

Aditya Birla Minacs
03.2012 - 05.2013
  • Validates and processes payment via phone.
  • Investigates the non-posted payment, equipment research, and refund request.
  • Upsells additional products offered by the company.
  • Ensures that Bill inquiries are handled properly.
  • Handles inquiries regarding the prices and product offerings.

In-House Processor

WWWExpress – DHL
06.2011 - 02.2012

Administrative Officer

Mighty Pest Control
09.2008 - 05.2011

Supervisor

Spear Exterminator
01.2005 - 09.2008

Education

Bachelor of Science - Computer Management

La Concordia College
01.2004

Skills

  • Administrative Support
  • Scheduling meetings
  • CRM management
  • Payroll processing
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Team collaboration
  • Project coordination
  • Level 1 troubleshooting
  • Administrative duties
  • Multitasking and organization
  • Administrative support
  • Computer skills
  • Corporate procedures
  • Office administration
  • Fast learner
  • Proficient with CRM system
  • Microsoft Office Suite
  • Google Workspace

Timeline

Productivity Assistant

Prialto
02.2020 - 09.2022

Back-office Associate

Ista Personnel Solutions
07.2018 - 01.2020

Customer Representative

Sitel Philippines
09.2013 - 02.2015

Customer Representative

Aditya Birla Minacs
03.2012 - 05.2013

In-House Processor

WWWExpress – DHL
06.2011 - 02.2012

Administrative Officer

Mighty Pest Control
09.2008 - 05.2011

Supervisor

Spear Exterminator
01.2005 - 09.2008

Bachelor of Science - Computer Management

La Concordia College
ALVIC AGRANTE