ALVIC AGRANTE
Mandaluyong
Summary
Dynamic administrative professional with proven expertise at Prialto in CRM management and scheduling. Recognized for enhancing client engagement through effective communication and meticulous attention to detail. Adept at multitasking and problem-solving, consistently delivering high-quality support and streamlining processes to improve operational efficiency.
Overview
18
18
years of professional experience
Work History
Productivity Assistant
Prialto
02.2020 - 09.2022
- Schedules meetings and appointments on a daily basis
- Monitors and updates client’s website
- Performs Prospect Research initiated by the client
- Prepares monthly newsletter to be sent to client’s target list
- Ensures weekly scheduling of Open-House on Agent-Broker website
- Drafts client’s Podcast & Blog details
- Prepares monthly expenses report for postcards, newsletters, and other marketing materials.
- Manages CRM
- Handles Level 1 troubleshooting for LAN connection
Back-office Associate
Ista Personnel Solutions
07.2018 - 01.2020
- Monitors and process client’s payroll
- Gathers information on hours worked for each employee
- Calculating the correct amount incorporating overtime, deductions, bonuses etc. With assistance of a computer system
Customer Representative
Sitel Philippines
09.2013 - 02.2015
- Validates and process payment via phone
- Investigates on the non-posted payment, equipment research and refund request
- Upsells additional products offered by the company
- Ensures that Bill Inquiries are handled properly
- Handles inquiries regarding the prices and product offer
Customer Representative
Aditya Birla Minacs
03.2012 - 05.2013
- Validates and processes payment via phone.
- Investigates the non-posted payment, equipment research, and refund request.
- Upsells additional products offered by the company.
- Ensures that Bill inquiries are handled properly.
- Handles inquiries regarding the prices and product offerings.
In-House Processor
WWWExpress – DHL
06.2011 - 02.2012
Administrative Officer
Mighty Pest Control
09.2008 - 05.2011
Supervisor
Spear Exterminator
01.2005 - 09.2008
Education
Bachelor of Science - Computer Management
La Concordia College
01.2004
Skills
- Administrative Support
- Scheduling meetings
- CRM management
- Payroll processing
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Project coordination
- Level 1 troubleshooting
- Administrative duties
- Multitasking and organization
- Administrative support
- Computer skills
- Corporate procedures
- Office administration
- Fast learner
- Proficient with CRM system
- Microsoft Office Suite
- Google Workspace
Timeline
Productivity Assistant
Prialto
02.2020 - 09.2022
Back-office Associate
Ista Personnel Solutions
07.2018 - 01.2020
Customer Representative
Sitel Philippines
09.2013 - 02.2015
Customer Representative
Aditya Birla Minacs
03.2012 - 05.2013
In-House Processor
WWWExpress – DHL
06.2011 - 02.2012
Administrative Officer
Mighty Pest Control
09.2008 - 05.2011
Supervisor
Spear Exterminator
01.2005 - 09.2008
Bachelor of Science - Computer Management
La Concordia College