Aileen Alumno

As a Secretary of a Commander, my duties and responsibilities include:

• Manages the officer’s daily schedule by organizing appointments, meetings, and official engagements.
• Serves as the primary point of contact by coordinating communication between the officer and internal or external offices.
• Prepares agendas, briefing materials, and provides administrative support during meetings and events.
• Arranges official travel, including orders, itineraries, and coordination for visits and inspections.
• Ensures proper observance of military customs, courtesies, and protocol during official functions.
• Safeguards sensitive information by strictly adhering to security and confidentiality procedures.
• Monitors and tracks taskings, ensuring timely compliance and follow-up from concerned units or staff.
• Provides administrative and operational support by anticipating requirements and assisting the officer in prioritizing tasks.

As Budget Non-Commissioned Officer, my duties and responsibilities include:

• Prepares and consolidates the office’s annual and supplemental budget proposals based on operational requirements.
• Monitors budget utilization to ensure funds are spent within authorized allocations and timelines.
• Processes funding requests and obligations in accordance with government accounting and auditing rules.
• Maintains accurate records of allotments, obligations, and disbursements for reporting and audit purposes.
• Coordinates with finance, accounting, and logistics units to align budget execution with procurement and operational needs.
• Reviews and validates financial documents to ensure completeness, accuracy, and compliance with regulations.
• Provides budget status reports and updates to the commander or higher headquarters as required.
• Advises the office on proper fund usage and availability to support decision-making and planning.
• Ensures compliance with applicable budgeting laws, policies, and military financial management guidelines.
• Assists in audit activities by preparing necessary documents and responding to queries from auditors.

• Supported airline policies consistently while addressing passenger concerns about fees or service limitations.
• Demonstrated adaptability in an ever-changing environment by staying current on industry regulations and company policies that affected daily tasks.
• Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
• Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
• Adhering to the company’s standard handling or the “Buong Pusong Alaga” to the passengers. Making sure safety is the most utmost priority in every operation.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments and issuing an official receipt.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Checking thoroughly all guaranteed and non-guaranteed bookings through online (Agoda, Expedia, Traveloka) and through phone reservations.
• Taking reservations and inquiry calls.
• Creates sales report during graveyard shift.
• Coordinates with back of the house and front of the house department.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Handles customer concerns and escalated major issues to supervisor/ team lead.
• Organize files to support efficiency and traceability.
• Managing complains while being calm, with clear communication while providing effective solutions to the problem.