Althesa A. Ravina
Cebu City,CEB
Summary
I am seeking a competitive and challenging environment where I can use my skills and enable me to grow together with the company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Inbound Sales II
Accenture
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Technical Support Executive
Amazon
10.2023 - 12.2023
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Diagnosed and troubleshot hardware, software and network issues.
CSR
TDCX
07.2022 - 08.2022
CSR / Email support
Taskseveryday
07.2019 - 02.2022
Customer Service Representative
Northern Lights Technological Development
01.2017 - 05.2019
Technical Support Specialist
Teleperformance
09.2013 - 12.2016
Customer Service Representative
Aegis
05.2012 - 06.2013
Education
Bachelor of Science - Nursing
Iligan Medical Center College
10.2011
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Cebu Institute of Technology
03.2004
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Young Ladies Association of Charity
03.2000
Skills
- Team Player, Organized
- Multi-tasking
- Excellent communication
- Computer skills
- Organization and time management
- Works with less supervision
- Attention to detail
- Flexible and adaptable
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Background information
- Religion: Roman Catholic
- Marital Status: Single
- Height: 5 feet 2 inches
- Weight: 70 kilos
Timeline
Inbound Sales II
Accenture
02.2024 - Current
Technical Support Executive
Amazon
10.2023 - 12.2023
CSR
TDCX
07.2022 - 08.2022
CSR / Email support
Taskseveryday
07.2019 - 02.2022
Customer Service Representative
Northern Lights Technological Development
01.2017 - 05.2019
Technical Support Specialist
Teleperformance
09.2013 - 12.2016
Customer Service Representative
Aegis
05.2012 - 06.2013
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Cebu Institute of Technology
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Young Ladies Association of Charity
Bachelor of Science - Nursing
Iligan Medical Center College
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