Alren Mae Pagtolon-an

• Evaluated employee performance on weekly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Led employee relations through effective communication, coaching, training, and development.

• Established and maintained performance, quality and service standards for professional customer care.
• Coordinated team collaboration to share ideas and build best practices.
• Evaluated employee performance on monthly basis and coached and trained 15 to 17 team members, increasing quality of work and employee motivation.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Conducted English online and face to face classes with students who are non-native speakers.

• Assists the team manager in managing the team.
• Provides timely assistance to the team concerning the process.

• Provides excellent customer service to clients.
• Makes liability decision for car insurance claims and book repairs when needed.

• Provides customer service to clients by tracking, refunding or cancelling their online orders.

• Conducted individualized patient assessment to report patient's immediate condition or needs to care team leader.
• Performed treatments as ordered by physicians and documented actions.
• Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
• Maintained confidentiality in matters related to patient, family and client facility staff.

• Provides customer service and technical support to clients.