Alpie Asilo

Application Support Roles

• Configured and supported main website features via back-office to ensure seamless functionality and an optimal user experience.
• Checked API marketplace transactions using DBeaver and SQL commands, ensuring data accuracy and backend process integrity.
• Monitored applications such as Finacle, Oracle WebLogic, and other core banking tools to ensure consistent performance and uptime.

System Administration Roles

• Assisted in performing system health checks and patch management in collaboration with senior IT teams to ensure compliance with security and operational standards.
• Performed regular Business As Usual (BAU) server restarts, including Linux-based environments, to refresh systems, services, and applications for optimal performance.
• Supported disaster recovery efforts, ensuring the quick restoration of services during critical system failures.

Network Management Roles

• Ensured network uptime and managed telco escalations to maintain seamless banking operations.
• Monitored, managed, and supported campus and branch network equipment for consistent performance and optimization.
• Configured and enabled backup telecommunication lines for branch offices to ensure business continuity during outages.
• Monitored network infrastructure using tools like SolarWinds, MRTG, PRTG, IPmon, Nagios, Dynatrace, Power BI dashboards, and Oracle Enterprise Management.
• Managed UBP Wi-Fi and fixed lines, ensuring compliance with security standards and optimal performance.
• Managed telephony routers and equipment, ensuring stability and uptime to support critical communication systems.

Service Desk & Incident Response Roles

• Delivered first-line IT support, resolving network, software, and hardware issues via phone, email, and ticketing systems.
• Diagnosed and troubleshot system and network issues, escalating complex problems to higher-level support teams as needed.
• Coordinated incident response efforts, including vendor and internal team communication, to ensure timely resolution of critical issues.
• Documented incident logs, network configurations, and troubleshooting procedures for reference, audits, and reporting.
• Provided end-user training on applications, network tools, and security protocols to improve efficiency and minimize errors.
• Trained new staff members on company policies and procedures.

IT Security Roles

• Assisted in monitoring system logs and alerts for suspicious activities as part of the security process, escalating critical incidents to the appropriate security teams for further investigation.
• Supported patching efforts by escalating identified vulnerabilities in network devices and software to senior teams or vendors for resolution.
• Ensured secure usage of UBP Wi-Fi and fixed lines by adhering to IT security standards and practices.
• Collaborated with IT security teams to address potential vulnerabilities in network and system configurations.

• Ensured the accuracy and integrity of all data input and uploads prior to batch processing, verifying data correctness and completeness
• Monitored and validated data batches to ensure successful processing, ensuring that all data was properly formatted and aligned with business requirements
• Oversaw the output of data post-processing, ensuring that all completed files were correctly distributed to clients in a timely and organized manner
• Collaborated with IT teams and business stakeholders to address data discrepancies or issues, ensuring prompt resolutions
• Maintained and monitored data logs, ensuring proper documentation for auditing and troubleshooting purposes
• Ensured compliance with data privacy regulations and internal policies throughout the data handling process

• Operated and monitored computer systems and equipment used in the production of secure printed materials, including bank cheques, bond certificates, legal documents, identity cards, and other high-security print jobs, ensuring continuous and uninterrupted workflow
• Ensured the integrity and accuracy of print jobs by reviewing data files, verifying inputs, and preparing necessary data for batch processing
• Maintained and updated system logs to track the status and progress of print jobs, recording any technical issues or discrepancies
• Assisted in the loading and configuration of print jobs, including setting up printers and input/output systems in line with security requirements
• Coordinated with print production teams to ensure deadlines and quality standards for high-security print jobs, including cheques with watermarks, holograms, and special inks
• Conducted quality checks on printed materials, ensuring that bank cheques and other sensitive documents met security and operational specifications (e.g., paper type, ink, special security features)
• Troubleshot and resolved minor hardware and software issues related to the printing systems, escalating complex problems to senior technical staff as needed
• Assisted in the secure handling and storage of sensitive printed materials, ensuring compliance with industry regulations and security protocols, including Tamper-evident packaging
• Ensured compliance with internal controls and audit procedures by maintaining accurate records of printed materials and print job status
• Supported data backups and restoration processes to safeguard critical production data and ensure business continuity