Alphonso Miguel C. Torres
Makati City
Summary
Reliable and upbeat with skills in promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship builder with excellent organizational strengths and a superior work ethic.
Overview
3
3
years of professional experience
Work History
Reseller
Superfood Grocery
01.2021 - Current
- Identified and recruited reseller partners through active campaigns to expand business and achieve revenue goals.
- Developed and maintained relationships with company resellers, partners, and customers to maximize market growth.
- Created and produced promotional product samples to offer previews to potential customers.
- Managed sales channels and competitive marketplace by leveling playing field for resellers to minimize conflict.
- Managed pipeline and monthly sales forecast to achieve goals and metrics.
- Conducted product training to optimize user experience.
- Contacted customers to follow-up on Internet and telephone sales inquiries.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
Reseller
Kurimu
01.2021 - Current
- Managed pipeline and monthly sales forecast to achieve goals and metrics.
- Conducted product training to optimize user experience.
- Contacted customers to follow-up on Internet and telephone sales inquiries.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
Distributor
Kusina Fried Chicken
01.2021 - Current
- Created pricing schedules and determined discount rates.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Processed customer payments and kept accurate financial records.
- Processed payments, made change, and provided receipts.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Maintained records of sales and customer information to support accuracy.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
Education
Bachelor of Arts - Integrated Marketing Communications
University of Asia And The Pacific
Pasig City, Philippines08.2024
High School Diploma -
Everest Academy
Bonifacio Global City, Philippines05.2018
Skills
- Online Platforms
- Excellent communication
- Critical Thinking
- Inventory Management
- Sales
- Exceeding Customer Expectations
- Vendor Engagement
- Discount Negotiation
- Customer Needs Assessments
- Building Customer Loyalty
- Operational Efficiency
Accomplishments
- Certificate: The Fundamentals of Digital Marketing - Google (June 2020)
Languages
English
Bilingual or Proficient (C2)
Filipino
Advanced (C1)
Interests
Basketball
- Team Captain of Everest Academy Manila Basketball Team (2013-2018)
- Makati Intervillage Most Valuable Player (MVP) (2016)
- Mythical 5 Awardee in Makati Intervillage (2013)
- Makati Intervillage Champion Team (2011, 2016)
Timeline
Reseller
Superfood Grocery
01.2021 - Current
Distributor
Kusina Fried Chicken
01.2021 - Current
Reseller
Kurimu
01.2021 - Current
Bachelor of Arts - Integrated Marketing Communications
University of Asia And The Pacific
High School Diploma -
Everest Academy
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