Alondra Nicole Aclo
Chat Support / Customer Care/Service Representative
Marikina, Metro Manila, Philippines
Summary
Customer Service Representative bringing top-notch skills in written communication and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Inspiro Relia
Makati , Philippines
05.2019 - Current
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Arts - Animation
Jesus Dela Pena
Dela Pena, Marikina City 06.2014 - 03.2018
Skills
Complaint resolution
Creative problem solving
Service standard compliance
Documentation and reporting
Customer service expert
MS Office
Dependable and Responsible
Teamwork and Collaboration
Analytical and Critical Thinking
Timeline
Customer Service Representative
Inspiro Relia
05.2019 - Current
Bachelor Of Arts - Animation
Jesus Dela Pena
06.2014 - 03.2018