ALONDRA MARIE FRANCISCO
El Nido
Summary
Dynamic and detail-oriented professional with a strong background in customer-facing roles, notably as a Front Desk Receptionist at Princess Esmie Travel and Tours and a leadership position at Puregold Department Store. Excelled in enhancing customer service and streamlining operations, demonstrating exceptional time management and listening skills. Achieved a significant improvement in customer satisfaction ratings. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Budget Home Depot
El Nido
05.2024 - 05.2025
- Provided support to customers via phone, email, and live chat.
- Resolved customer inquiries quickly and efficiently to enhance satisfaction.
- Maintained comprehensive knowledge of products and services offered.
Front Desk Receptionist
Princess Esmie Travel and Tours
El Nido
03.2023 - 02.2024
Cashier Team Leader
Puregold Department Store
Quezon City
05.2022 - 12.2022
Cashier
Puregold Department Store
Quezon
01.2022 - 05.2022
Education
Bachelor Of Science - Social Work, Human Behavior
High School Graduate -
Elementary Graduate -
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Verbal and written communication
- Hospitality services
- Guest relations
- Bookkeeping
Languages
Aklanin, Intermediate (B1)
Languages
English
Beginner
A1
Timeline
Customer Service Representative - Budget Home Depot
05.2024 - 05.2025
Front Desk Receptionist - Princess Esmie Travel and Tours
03.2023 - 02.2024
Cashier Team Leader - Puregold Department Store
05.2022 - 12.2022
Cashier - Puregold Department Store
01.2022 - 05.2022
Western Philippines University - Bachelor Of Science, Social Work, Human Behavior
Barotuan National High School - High School Graduate,
Barotuan Elementary School - Elementary Graduate,