Summary
Overview
Work History
Education
Skills
TRAINING AND SEMINARS
Languages
Timeline
AssistantManager
ALONA APRIL BECERA

ALONA APRIL BECERA

MANAGER
PUERTO PRINCESA

Summary

Dynamic manager with a proven track record at ZTOURS PH TRAVEL AGENCY, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic marketing initiatives. Skilled in operations management, I fostered a motivated workforce, achieving timely task completion and high-quality service delivery.

Overview

8
8
years of professional experience

Work History

Manager

ZTOURS PH TRAVEL AGENCY
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.

TOURGUIDE

TROPICAL PARADISE INC.
02.2022 - 12.2023
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Call Center Representative

CITELCOM
01.2020 - 12.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Front Desk Receptionist

INNGO HOTEL
04.2017 - 11.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Bachelor of Science - Tourism And Hospitality Management

PALAWAN STATE UNIVERSITY
Puerto Princesa City, Province Of Palawan, Philippines
04.2001 -

Skills

Team leadership

TRAINING AND SEMINARS

I learned and gained  knowledge while i am in the training, Customer services training, Basic life support, Department of tourism training, Eco - tourguiding training. This trainings and seminars  that i attended while i am in the field of my work add skills and support, knowledge and make my daily life morethan easier. 

Languages

English
Bilingual or Proficient (C2)
Korean
Beginner (A1)

Timeline

Manager

ZTOURS PH TRAVEL AGENCY
01.2024 - Current

TOURGUIDE

TROPICAL PARADISE INC.
02.2022 - 12.2023

Call Center Representative

CITELCOM
01.2020 - 12.2021

Front Desk Receptionist

INNGO HOTEL
04.2017 - 11.2019

Bachelor of Science - Tourism And Hospitality Management

PALAWAN STATE UNIVERSITY
04.2001 -

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