ALONA OCHEA

• Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences.
• Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
• Managed inventory of office supplies and placed orders, ensuring the smooth operation of office functions.
• Analysed workflow processes and recommended improvements, resulting in increased efficiency and cost savings.

• Operational Workflow and Strategy: Managing day-to-day lab activities to ensure smooth, efficient workflows, and implementing operational strategies.
• Team Leadership and Development: Supervising, mentoring, and training a diverse team of laboratory staff.
• Resource and Financial Management: Handling the laboratory profit and loss, managing budgets, and overseeing the procurement of equipment and supplies to maintain optimal inventory levels.
• Equipment Maintenance and Calibration: Scheduling and overseeing routine preventive maintenance and calibration of high-precision instrumentation.
• Administrative and Financial Tasks: Processing secure payments, reconciling daily shift reports, liaising with the insurance (HMO) company for APE, and managing end-to-end payroll cycles, including verifying timesheets, calculating regular and overtime pay, and processing bonuses or commissions. Calculating and withholding taxes, social security, insurance premiums, and other statutory deductions.
• Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
• Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management to optimise time management.

Managed front desk operations for a busy hotel, ensuring optimal customer service and guest satisfaction. Greeted guests, processed check-ins and check-outs, and handled reservations. Handled guest requests and resolved issues in a timely manner. Collaborated with housekeeping and maintenance teams to ensure smooth operations, resulting in a 100% increase in positive guest feedback on our Facebook page and other social media platforms.

• Provided exceptional customer service by assisting guests with inquiries, and resolving issues.
• Managed room reservations, check-ins, and check outs using hotel software system.
• Maintained accurate records of guest information and payment details.
• Collaborated with housekeeping and maintenance teams to address guest concerns and ensure guest satisfaction.

• Greeting Visitors: Welcome and assist guests, clients, and employees as they arrive, ensuring a warm and professional reception.
• Answering Phone Calls and Email: Handle incoming calls, respond to enquiries, and direct calls to the appropriate personnel.
• Administrative Support: Perform tasks such as scheduling appointments, managing mail and deliveries, and maintaining office supplies.
• Customer Service: Provide excellent customer service, addressing guest and caller needs efficiently and effectively.

• Inspect finished products to identify any soldering defects or quality issues, and assess if rework or repairs are needed.
• Operate and maintain soldering equipment, including soldering irons, hot air guns, solder pots, and soldering stations, ensuring they are in proper working condition.
• Barcoding the finished product in a specific part of the product.