Alona Magante
Computer Engineer
Sum-ag, Bacolod City
Summary
Committed to leveraging a unique blend of teaching and technical skills to contribute effectively to both academic and technological advancements. Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Part-time Instructor
Carlos Hilado Memorial State University
Bacolod City
01.2023 - Current
- Teach and supervise students using lectures, demonstrations, discussion groups, laboratory workshop sessions, seminars, case studies, field assignments, and independent or group projects
- Develop curriculum and prepare teaching materials and course outlines.
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices
Technical Software Support Engineer
NCR Corporation
Cebu City
01.2019 - 09.2023
- Establishing and maintaining effective working relationships by communicating effectively verbally, graphically, and in writing technical information to users and clients
- Working closely with users and their functions to define information application requirements
- Provides high level of customer service and technical support.
- Supported implementation of new features through thorough testing and validation processes.
- Delivered comprehensive training sessions to end-users, foster deeper understanding of software applications.
- Enhanced software functionality by troubleshooting and resolving complex technical issues.
- Collaborated with cross-functional teams to develop and implement software updates, ensuring optimal performance.
- Improved customer satisfaction by providing timely and effective technical support for software-related concerns.
- Actively participated in product release cycles, ensuring smooth transitions for existing customers while minimizing downtime.
- Increased product reliability by identifying, reporting, and assisting in resolution of software bugs.
Team Leader
Convergys, One Sanparq Building, San Antonio Park Square
Bacolod
01.2013 - 01.2018
- Understand all organization’s products, services, procedures, and guidelines and communicate the same to all team members
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to conduct regular reviews of all call center agents’ performance and organize coaching sessions for underperformed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Master of Science - Management Engineering
University of The Visayas Main Campus
Cebu City, Cebu 06.2019 - 05.2022
Bachelor of Science - Supplemental Education
University of Saint La Salle
Bacolod City 06.2016 - 05.2017
Bachelor of Science - Computer Engineering
University of Negros Occidental – Recoletos
Bacolod City 06.1999 - 04.2004
Skills
Educational Technology
Certification
LET (LICENSURE EXAMINATION FOR TEACHER, 03/25/18, 8.6, 164-17-07
References
Available as requested.
Training
- SQL Data Reporting and Analysis, 08/23/23
- Empathy for Customer Service Professionals, 09/14/22
- OHS Training Module 3: Recognizing safety hazards and appropriate control measures, 02/04/21
- Privacy 101 Unit 1 – English, 03/09/21
- Welcome Back, Safe Workplace Employee Training (QuickBase), 11/02/21
- Secure User Part 1, 06/05/19
- Seminar Workshop on Scientific Writing: Proposal to Publication, 03/15/19
- OBE-Syllabi Seminar - Workshop for ITE Programs, 09/06/18
- CI - Accelerating Improvements with TIP and CI Tool, 01/21/18
- TLD - Root Cause Analysis, 04/15/17
- TLD - The Power of Questions: Assessment, 04/15/17
- Convergys Leaders as Coaches Workshop II, 03/01/17
- Team Leader Onboarding, 07/10/16
- Convergys Leaders as Coaches Workshop I, 04/10/16
- TLD - Metrics Financials and Contracts, 07/09/16
- Attendance Policy and Monitoring Tool, 07/04/16
- Agent Competency Enhancement for Leadership Readiness Program, 04/17/16
Timeline
Part-time Instructor
Carlos Hilado Memorial State University
01.2023 - Current
Master of Science - Management Engineering
University of The Visayas Main Campus
06.2019 - 05.2022
Technical Software Support Engineer
NCR Corporation
01.2019 - 09.2023
Bachelor of Science - Supplemental Education
University of Saint La Salle
06.2016 - 05.2017
Team Leader
Convergys, One Sanparq Building, San Antonio Park Square
01.2013 - 01.2018
Bachelor of Science - Computer Engineering
University of Negros Occidental – Recoletos
06.1999 - 04.2004
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