Alona Jean C. De Leon
Paranaque City,RIZ
Summary
Customer Associate supporting logistics, remittance services, and frontline customer support with accurate shipment handling and issue resolution. Coordinates documentation, invoices, vehicle insurance, and warranty records to keep daily operations organized and compliant. Builds trust through reliable service, clear communication, and steady follow-through on customer concerns.
Overview
14
14
years of professional experience
Work History
Sales Admin
SUBIC GS INC./HiNo Paranaque
Hino Paranaque
10.2023 - Current
- OJT-June 16 Sept.2023
Customer Associate
LBC EXPRESS INC.
SM Sucat Paranaque City
02.2012 - 10.2018
- Feb.23,2012- October 18,2022
Education
B. S in Office Administration -
Metro Business College
01-2023
B.A Major In English - undefined
Saint Rira College Manila
01-2010
Cielito Annex II High School - undefined
01-2008
Cielito Zamora Elem. School - undefined
01-2004
Skills
- Customer service
- Attention to detail
- Organizational skills
- Ability to work independently and as part of the team
- Ability to manage multiple concurrent deadlines
- Sales order processing
- Calendar coordination
- Document preparation
- Records management
- Administrative support
Timeline
Sales Admin
SUBIC GS INC./HiNo Paranaque
10.2023 - Current
Customer Associate
LBC EXPRESS INC.
02.2012 - 10.2018
Cielito Zamora Elem. School - undefined
Cielito Annex II High School - undefined
B.A Major In English - undefined
Saint Rira College Manila
B. S in Office Administration -
Metro Business College
ACHIEVEMENTS AND RESPONSIBILITIES
ACHIEVEMENTS AND RESPONSIBILITIES
LBC Express Inc.
· Vault custodian 2014-2022
· Awarded as most responsible Associate 2015
· Trainor for New Employee SMM Area-2019
· Trainor for Anti Money laundering & Terrorist Financing (AMLA)
· Most commendable for being effective customer service
· Handles & monitor branch inventory 2019-2022
HINO /Subic Gs Auto inc.
l Handles insurance processing and documentation for sold truck units.
l Manages and monitors warranty registration of units to ensure timely activation and proper documentation.
l Coordinates and monitors bank financing
l Prepares and monitors invoices and other sales-related documents.
l Coordinates unit delivery schedules and monitors the status of truck unit releases.
l Coordinates with sales personnel, banks, insurance providers, customers, and other concerned departments to ensure smooth and timely transactions.